It would be a bit obvious and general to say that COVID-19 has changed the way we function as a society. There is no one, or nothing, that has not been affected by this global crisis and it will change the way we look at business and operations now and for the long-term future. As I work from home, abstain from my normal travel and make daily operational observations in my dealings with colleagues, partners, prospects and customers, it is clear that there are several focus areas where organizations will need to survive in the current and post-COVID-19 world. 

I have a unique position in that I interact with many different industries, business people and technology, which gives me a bird’s-eye view of where the pain exists and the choke points that were created. Let’s look at five key problem areas that organizations will need to conquer in order to adapt and overcome future crises:

Enabling Remote Work

The first and most obvious is the ability to conduct 100% remote work and keep the business engine humming from a distance. Remote access, VPN, meeting and collaboration apps and many other remote-enabling technologies will need to be solidified and procured for workers that are typically “in-office” personnel. In addition, CIOs will be taking a critical look at legacy applications, client/server architectures and non-cloud ready apps that have hindered remote work. In 2020 and beyond, a web browser should be all you need to get any job done. Paper will have to be eliminated and the outsourcing of mail processing will be a necessary requirement. According to the IDC COVID-19 Tech Index Survey, cloud environments will be a top priority for enabling remote work.

Scalability and Bursting

Certain industries will have to ensure they can handle inordinate volumes of data and documents. Instant scalability and the ability to handle large bursts in volume are not optional if organizations want to quickly adapt without bottlenecks due to processing power.  We’ve seen this in healthcare and government with the current crisis in screening centers that have 5-hour waits and programs that are attempting to process applications for government subsidies but are overwhelmed and causing large wait times. A move to the cloud or hybrid applications that can easily auto-scale will be the only option for these industries, including healthcare.

Go Mobile

Individuals should be able to do just about anything from a mobile device. New account openings, submitting documents, employment screening and any other actions need to be mobile-enabled. Mobile apps that act as onramps for existing systems. The onramping processes need to be pervasive and allow the acquisition of any type of document, data, image and content. For example, banks can use mobile apps for a new account opening, identification submission or other identification data type for loan processing. Automating remote processes like these will not only expedite the process, but it can cut costs and improve accuracy.

Context is King

Without the office environment and a detached workforce, individuals are isolated and often lack the necessary knowledge to make decisions. Employees and managers can benefit from more curated, enriched data to reach their maximum productivity levels. An application that provides that extended data and streamlines process and work will be in high demand and become a requirement. Adding context to data can offer workers a comprehensive picture of what the data means, allowing for faster and better decision-making with deeper insights. 

Point Solutions

A growing number of organizations are eliminating existing key business flow problems, while also solving new ones that have popped up from the “work from home” mandate. Removing these blockades will be a primary focus coupled with improving automation in high-volume areas. Examples include end-to-end automation for processes like Accounts Payable invoice processing, new employee onboarding, streamlining contracts or insurance claims and any other manual data entry.

Ephesoft solutions relieve many of these pain points natively and can help your organization survive and prosper in these new and unprecedented times. Contact us today to find out more about:

  • Ephesoft Transact and Semantik Platforms – enablers or remote document and data acquisition and enrichment
  • Ephesoft Transact Cloud HyperExtender – an auto-scaling, hybrid cloud service for high-volume and bursting process requirements
  • Ephesoft Mobile – a mobile content capture SDK for document acquisition on-the-go.
  • Semantik Platform – a context driven productivity, cloud-based platform to provide context, accelerate processes and enhance productivity for knowledge workers 
  • Semantik Invoice –  a new cloud-based point solution for accounts payable automation