From the perspective of managing the Asia Pacific and Japan region for Ephesoft – from Sydney, Australia – it’s an exciting time in this part of the world. A report on the regional economic outlook for this region “remains robust – the strongest in the world, in fact – and recent data point to a pickup in momentum.” At Ephesoft, we are seeing this first-hand.
Expansion is taking form both internally and externally. The team has grown from one to nine employees in less than a year, while expanding office locations from Sydney to most recently Singapore, Malaysia and New Zealand. Stephen Lee, Sales Director in SE Asia joined Ephesoft in December, and is already proving to be a great asset for this region as the team continues to grow. All our new employees have previously worked for competitive, document capture solutions and were attracted to Ephesoft by our modern, innovative approach to customers, partners and technology.
Ephesoft’s Asia Support Center is up and running with a team of three with a combined knowledge bank of over 30 years, led by Christopher Chang. The Support Center speaks multiple languages and will help support the region’s rapid growth. Additionally, our newly created global training department hosted its first training class in Kuala Lumpur. New partners and resellers have also joined Ephesoft’s partner program to help service and implement their many customers.
Not only is bringing knowledgeable partners and employees onboard important, but the company’s commitment to customer success has proven itself as working very well. In the spirit of team effort, the largest bank in South-East Asia became a customer, utilising Ephesoft’s platform for financial and trade documents. Another auto financing customer in New Zealand has already seen 400% growth in productivity and 92% accuracy in processing thousands of documents monthly. Similarly, the largest affordable housing provider in Western Australia, operating in land development, housing construction and property management, was able to accurately automate and classify over 6 million of documents, eliminating unnecessary manual data entry and capitalising on cost savings.
“The value of an idea lies in the using of it,” stated Thomas A. Edison. This quote expresses my excitement as the forces of true partnership with customers, employees, resellers and the global community work together to make document-related business processes better, fast and less expensive.
