Advanced Web Scanner : ERROR: Batch Contains All Non-Supported Files

Component: Advanced Web Scanner

Issue Description: Web Scanner not configured over https due to which scanned files never get transferred to Ephesoft Server.

Error Stack Trace:

Caused by: com.ephesoft.dcma.core.exception.DCMAApplicationException: Batch Contains all Non-supported File. So, Throwing BI3F9 into ERROR.
at com.ephesoft.dcma.imp.FolderImporter.deleteInvalidOfficeFiles(FolderImporter.java:2209)
at com.ephesoft.dcma.imp.service.ImportServiceImpl.importMultiPage(ImportServiceImpl.java:64)
… 120 more

Root Cause:

Certificates are not installed on Web Scanner Client machine due to which Client machine is not able to communicate with the Ephesoft Server and hence the files never get transferred to Ephesoft Server. Since files do not get transferred, an empty batch instance folder gets created which throws error message “Batch contains all Non Supported files error”

Solution:

Install valid certs on Web Scanner client machine by following below wiki link section “Configure Advanced Web Scanner over https” .

Follow wiki link: https://ephesoft.com/docs/4-5-0-0/import-ingestion/advanced-web-scanner-service/