Issue

Files scanned by the Advanced Web Scanner do not get transferred to Ephesoft Transact.

Error Stack Trace:

Caused by: com.ephesoft.dcma.core.exception.DCMAApplicationException: Batch Contains all Non-supported File. 
So, Throwing BI3F9 into ERROR.
at com.ephesoft.dcma.imp.FolderImporter.deleteInvalidOfficeFiles(FolderImporter.java:2209)
at com.ephesoft.dcma.imp.service.ImportServiceImpl.importMultiPage(ImportServiceImpl.java:64)

Root Cause

Certificates are not installed on the Web Scanner Client machine. As a result, the client machine is unable to communicate with the Ephesoft Server and files do not transfer. Since files do not get transferred, an empty batch instance folder gets created, which throws the “Batch contains all Non Supported files error” message.

Solution

Install valid certs on the Web Scanner client machine. Refer to Configuring the Advanced Web Scanner over HTTPS for steps.