Ephesoft Web Scanner Requires Workaround After a Chrome or Edge Browser Update

Applies to: Chromium version 94 based-browsers.

Issue

The Ephesoft Web Scanner Service may be prevented from communicating with the Transact server after the latest Chromium browser security update. This will impact document ingestion. Users may see the following warning as a result of this browser update and will not be allowed to continue:

Ephesoft Transact Scanner Service is not running. Please run the service or install the Ephesoft Transact Scanner Service.

This affects users utilizing the Transact Web Scanner for batch instance ingestion with the Chromium browser version 94 and above (Chrome or Edge) in non-secure environments (HTTP). This issue applies to all Transact releases.

Root Cause

This issue occurs due to the recent update to Chromium version 94 based-browsers such as Google Chrome and Microsoft Edge.

Workaround

To resolve this issue in the Chrome browser, perform the following steps.

  1. Go to the address bar and enter Chrome://flags
  2. Press Enter to load the flags menu.
  3. Change the value of the Block insecure private network requests flag to Disabled.
  4. Click Relaunch then refresh and retry web scanner initiation.

To resolve this issue in the Edge browser, perform the following steps.

  1. Go to the address bar and enter Edge://flags
  2. Press Enter to load the flags menu.
  3. Change the value of the Block insecure private network requests flag to Disabled.
  4. Click Restart then refresh and retry web scanner initiation.

Alternatively, Firefox or previous versions of the browser (chromium 93 or earlier) can be used to workaround the issue.