Contact Ephesoft Support via the following Channels
- Customer Portal – http://Support.ephesoft.com
- Email to Tickets@ephesoft.com
- Phone Support lines based on region:
- Americas (USA, Canada and Latin America) – 949-335-5335, Opt. 3
- EMEA (Europe, Middle East and Africa) – +44 118 466 5000, Opt. 3
- Germany – +49 6126 5503510, Opt. 3
- APAC (Asia, South Pacific) – +61 2 8415 9840, Opt. 3
Note: All regions service hours are between 9am – 5pm (Your time zone).
In addition to issue details, please provide the following installation details as well:
- Company Name
- Phone
- Issue Priority
- Software Version
- OS Version
- Number of Cores
- Architecture (32/64 Bit)
- Database Version
- Project Name
- System Environment (Production, Test or Dev)
- Single or Clustered Server (provide number of servers)
Other optional items to include, to expedite the troubleshooting process, are:
- Batch Class
- Batch Instance
- Source files (From UNC Folder)
- INFO Level Log Files located in the [EphesoftInstallationFolder]\JavaAppServer\logs directory. (For more instructions click here)
How to Sign Up For a Customer Portal Account?
Sign up for a Customer portal account will is a manual request. If you would like to have an account setup for anyone on your team please send the request to Tickets@ephesoft.com