Contact Ephesoft Support via the following Channels

  1. Customer Portal – http://Support.ephesoft.com
  2. Email to Tickets@ephesoft.com
  3. Phone Support lines based on region:
  • Americas (USA, Canada and Latin America) – 949-335-5335, Opt. 3
  • EMEA (Europe, Middle East and Africa) – +44 118 466 5000, Opt. 3
  • Germany – +49 6126 5503510, Opt. 3
  • APAC (Asia, South Pacific) – +61 2 8415 9840, Opt. 3

 

Note: All regions service hours are between 9am – 5pm (Your time zone).


In addition to issue details, please provide the following installation details as well:

  • Company Name
  • Phone
  • Issue Priority
  • Software Version
  • OS Version
  • Number of Cores
  • Architecture (32/64 Bit)
  • Database Version
  • Project Name
  • System Environment (Production, Test or Dev)
  • Single or Clustered Server (provide number of servers)

 

Other optional items to include, to expedite the troubleshooting process, are:

  1. Batch Class
  2. Batch Instance
  3. Source files (From UNC Folder)
  4. INFO Level Log Files located in the [EphesoftInstallationFolder]\JavaAppServer\logs directory. (For more instructions click here)

How to Sign Up For a Customer Portal Account?

Sign up for a Customer portal account will is a manual request. If you would like to have an account setup for anyone on your team please send the request to Tickets@ephesoft.com