Paying customers are required to work with their Ephesoft Partner for Level 1 support. Partners will initiate Level 2 support with Ephesoft after initially troubleshooting any issue.

Partners: Support requests may be initiated by submitting a request to Requests to other email addresses may not get a response according to your SLA. License requests should go to

To save time, the following information should be collected and submitted with your ticket request or uploaded to your ftp partner account.