If you experience any of the following issues you may have a file permissions problem:

• Missing files
• Missing directories
• Failed Batch Class Copying

The quickest way to test if this is the root cause for any of your issues is to remove file permissions altogether for troubleshooting purposes and try to replicate the original issue you may have had. When you have confirmed that it is a file permissions issue, you can slowly re-secure your file permissions up to the point that is acceptable to your organization’s security and works with Ephesoft.

Ephesoft Directories to Investigate

• [Ephesoft path] (ex: C:\ephesoft) – Check local permissions
• [Sharedfolder path] (ex: \\networkshare\Sharedfolders) – Check local and share permissions

You will need to check both local permissions and share permissions

Steps to Remove Local Permissions Security

1. Go into the Windows Advanced File Security properties for the Ephesoft root folder and set:
   1. Owner: Everyone
   2. Access: Full Control
   3. Select Replace all child object permission entries with inheritable permission entries from this object.

2. In File Explorer, right-click the Ephesoft root folder and select Properties.
3. In the Properties dialog, open the Security tab.
4. Under Group or user names, select Everyone.
5. Confirm that Full control is allowed for Everyone.

Steps to Remove Share Permissions Security

1. Right-click the shared folder and click Properties.
2. Open the Sharing tab.
3. Click Advanced Sharing > Permissions.
4. Under Group or user names, select Everyone.
5. Confirm that Full Control is allowed for Everyone.