Issue with Ephesoft Transact Scanner Service and Chrome 85.0.4183.121

Applies to: All versions of Ephesoft Transact on Google Chrome 85.0.4183.121


When accessing Ephesoft Transact on Google Chrome version 85.0.4183.121, you may receive the following error message when trying to use the Web Scanner module:

“Ephesoft Transact Scanner Service is not running. Please run the service or install the Ephesoft Transact Scanner Service.”

Figure 1. Web Scanner Error Message

This error message may appear even if the scanner service is currently running.

Additionally, you may have issues with broken display images on the Review and Validate screens.


To resolve these issues, perform the following steps.

  1. Open the WebScanner.html file, located at [Ephesoft_Directory]\Application.

Figure 1. WebScanner.html File

  1. Add the following line after the <head> tag:
<meta name="referrer" content="no-referrer-when-downgrade" />

Figure 2. Edit WebScanner.html File

  1. Save and close the file.
  2. Repeat steps 2–3 with the ReviewValidate.html file, located at [Ephesoft_Directory]\Application.
  3. Refresh the browser. If the issue persists, clear the browser’s cache.