Issue with LibreOffice PDF Generation

Applies to: All versions of Ephesoft Transact

Issue

A document conversion error may occur if the current profile in OpenOffice is corrupt. This causes the font capture in the converted documents to be inaccurate.

Solution

To resolve this issue, you will need to correct the OpenOffice or LibreOffice profile. Follow the steps below based on your operating system:

Windows

  1. Stop the Ephesoft Transact server.
  2. Open Task Manager.
  3. Select soffice.bin and soffice.exe.
  4. Click End task > End process.
  5. Navigate to the following location: C:\Users\<username>\AppData\Roaming\LibreOffice\4\user

Note: If Open Office 3 is installed, navigate to the following location: C:\Users\<username>\AppData\Roaming\OpenOffice.org\3\user

  1. Rename the user folder as a backup.
  2. Restart the Ephesoft Transact server.

This will refresh the user profile. Any corrupt data will be reset.

Linux

  1. Stop the Ephesoft Transact server.
  2. Run the following command to kill LibreOffice:
pkill soffice.bin
  1. Navigate to the following location:
home/<USERNAME>/.config/libreoffice/4/user
  1. Use the following command to display the content of the folder:
Is
  1. Locate the user folder
  2. Create a backup of the user folder.
  3. Use the following command to delete the original user folder and its contents:
rm -rf user 
  1. Start the Ephesoft Transact service. This will create a new user profile.