Issue:

A document conversion error occurs when the current profile in Open Office is corrupt. This causes the font capture in the converted documents to be inaccurate.

Solution:

The solution is to correct the OpenOffice or LibreOffice profile. To correct the profile, follow the steps below based on the applicable operating system:

For Windows, follow these steps:

  1. Stop the Ephesoft Transact server.
  2. Open Task Manager.
  3. Select soffice.bin and soffice.exe.
  4. Click End task > End process.
  5. Navigate to the following location: C:\Users\<username>\AppData\Roaming\4\user

Note: If Open Office 3 is installed, navigate to the following location: C:\Users\<username>\AppData\Roaming\OpenOffice.org\3\user

  1. Rename the user folder as a backup.
  2. Restart the Ephesoft Transact server.

This will refresh the user profile. Any corrupt data will be reset.

For Linux, follow these steps:

  1. Stop the Ephesoft Transact server.
  2. Run the following command to kill LibreOffice: pkill soffice.bin
  3. Navigate to the following location: home/<USERNAME>/.config/libreoffice/4
  4. Use the command Is to display the content of the folder.
  5. Locate a folder named user.
  6. Create a backup of the user
  7. Enter rm -rf user to delete the original user folder and its contents.
  8. Start the Ephesoft Transact service. This will create a new user profile.