A document conversion error occurs when the current profile in Open Office is corrupt. This causes the font capture in the converted documents to be inaccurate.


The solution is to correct the OpenOffice or LibreOffice profile. To correct the profile, follow the steps below based on the applicable operating system:

For Windows, follow these steps:

  1. Stop the Ephesoft Transact server.
  2. Open Task Manager.
  3. Select soffice.bin and soffice.exe.
  4. Click End task > End process.
  5. Navigate to the following location: C:\Users\<username>\AppData\Roaming\4\user

Note: If Open Office 3 is installed, navigate to the following location: C:\Users\<username>\AppData\Roaming\\3\user

  1. Rename the user folder as a backup.
  2. Restart the Ephesoft Transact server.

This will refresh the user profile. Any corrupt data will be reset.

For Linux, follow these steps:

  1. Stop the Ephesoft Transact server.
  2. Run the following command to kill LibreOffice: pkill soffice.bin
  3. Navigate to the following location: home/<USERNAME>/.config/libreoffice/4
  4. Use the command Is to display the content of the folder.
  5. Locate a folder named user.
  6. Create a backup of the user
  7. Enter rm -rf user to delete the original user folder and its contents.
  8. Start the Ephesoft Transact service. This will create a new user profile.