Issue: After initial installation of Ephesoft Transact, JXplorer does not start. The message “‘java’ is not recognized as an internal or external command” displays.

Ephesoft Transact Version(s) Affected: Any version of Ephesoft Transact on Windows 2016 server

Solution:

  1. Navigate to the Java_Home variable.
  2. Locate the following line:
    C:\\Ephesoft\\Dependencies\jdk\
  3. Replace the backwards slashes \\ with a single backwards slash \.
  4. Launch the JXplorer.