KB00021922: Batch Instances Staying Locked when Web Scanner is OFF

Applies to: Ephesoft Transact
Resolved in: Ephesoft Transact


If you have upgraded from an earlier version to Ephesoft Transact and your Web Service License is turned off, you may see an issue with batch instances in which closing the browser tab does not unlock the batch instances.


Manually unlock the stuck batch instances by clicking Unlock.


To resolve this issue, upgrade to Ephesoft Transact or above.