Component: Web Scanner

 

Affected Version: All Ephesoft Transact Versions and scanner specific as well.

 

Issue Description:

On scanning a single page the Finish button is not enabled. It only gets enabled only when another page is scanned. This issue is with default profile that is present by default.

 

Root Cause:

Bug in Web Scanner component 4.5.0.0 and 4.5.0.1

 

Solution:

This issue is fixed in Ephesoft Versions 4.5.0.2.

Workaround : Upgrade to 4.5.0.2

If upgrading is not an option , then you can also install 4.5.0.2 provided Ephesoft scanner service and resolve this issue . Link to download v4502 scanner service.

Other Workaround with v4.5.0.0: If you are on v.4.5.0.0 then test the scanning with different profiles as mentioned below. This will also depend from scanner to scanner and may not work below profiles may / may not work with your scanner device.

[embeddoc url=”https://ephesoft.com/docs/wp-content/uploads/sites/11/2018/06/scanner-profiles.docx” download=”all” viewer=”microsoft”]