Open Office Issue could not load document in Ephesoft Transact

Affected Version:


Email Import

Issue Description:

An issue is observed in Ephesoft Transact with Email Import where PNG images when embedded or inserted using outlook-client fails to get converted to PDF file with below exception thrown in Ephesoft log files: 11:50:07,650 [ERROR] [pool-5-thread-1] [com.ephesoft.dcma.mail.service.EmailConvertorImpl] – Unable to convert Email into PDF file. could not load document: C:\Ephesoft\SharedFolders\download-emails\8508528827530180\downloaded-email-attachments\image003.png

The issue is very specific to certain email’s and when the emails are forwarded using outlook-client to lotus notes from where Ephesoft transact is configured to pickup the email’s.


1. Download the LibreOffice folder from here.
2. Stop Ephesoft Service and kill any soffice.exe and soffice.sbin processes running in Task Manger -> Details Tab. Make sure no process of soffice is running 
3. Navigate to Ephesoft -> Dependencies folder and take a backup of libreoffice folder to some other location and delete the folder from this location.
4. Extract libreoffice folder from the download link above and paste this in Ephesoft->Dependencies folder.
5. Navigate to Ephesoft\Application\WEB-INF\classes\META-INF\dcma-open-office folder and open file.
6. Change the value of openoffice.homePath from C:\\Ephesoft\\Dependencies\\libreoffice\\App\\libreoffice to C:\\Ephesoft\\Dependencies\\libreoffice
7. Restart the ephesoft service and now try to process the email’s and let me know if these gets processed properly or not.