Applies to: All versions of Ephesoft Transact

Issue

During the Folder Import module, the batch stops in error with the following cause:

“Exception in breaking the input file. Converted Tiff files count not equal to the TIFF pages count”.

The following error also appears in the STDOUT file at [Ephesoft_Directory]\JavaAppServer\logs:

2016-05-24 12:24:42,466 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.util.PDFUtil] - Error in reading the file:C:\ephesoft\sharedfolders\workingfolders\StandardTestBC\BC4_ephesoft_2016-05-24_12-22-16\BC4_ephesoft_2016-05-24_12-22-16_pdf_and_tiff_backup\44527724.pdf Bad user passwordcom.itextpdf.text.exceptions.BadPasswordException: Bad user password
2016-05-24 12:24:56,304 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.imp.FolderImporter] - Converted Tiff files count not equal to the the TIFF pages count. actualTiffFilesCount :: 11, expectedTifFilesCount :: 0 for batch instance ::BI41
2016-05-24 12:24:56,304 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.imp.service.ImportServiceImpl] - Converted Tiff files count not equal to the the TIFF pages count.
com.ephesoft.dcma.core.exception.DCMAApplicationException: Converted Tiff files count not equal to the the TIFF pages count.
at com.ephesoft.dcma.imp.FolderImporter.verifyTifpageCount(FolderImporter.java:970)
at com.ephesoft.dcma.imp.FolderImporter.breakMultiPagePDFandTiff(FolderImporter.java:919)
at com.ephesoft.dcma.imp.service.ImportServiceImpl.importMultiPage(ImportServiceImpl.java:66)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
...

Root Cause

The PDF file may be encrypted.

1. Open the PDF file and view the security information (in Adobe Acrobat, go to File > Properties > Security).
2. Under Document Security, look for the following message: “All contents of the document are encrypted and search engines cannot access the document’s metadata.”

Ephesoft cannot process these types of documents.

Refer to Supported File Types for Import for a complete list of supported file types.