KB Article #14970

Topic/Category: Imagemagick

Ephesoft Version: v4.0.5.2 and above.


The size of tiff files are quite big and due to processing time for Folder import module is much greater than 2 hours.


If any module is unable to complete the processing within 2 hours/120 minutes the module gets restarted. As some of the files are in processing mode, the batch moves into error state at the time of restart.

This time is configurable and can be changed at-



For safe side, you can change it to


There is an alternative and recommended approach to process such big tiff files using LibTiff. This can be enabled using – “Optimized Tiff Conversion Switch” in Folder Import module as shown below –

In this case, LibTiff library will be used to process tiff files and is extremely fast as compared to ImageMagick. It is recommended to use this switch when TIFF file size > 15 MB and has higher resolution/bit depth.