KB Article #

17648

Topic/Category:

Nuance OCR and Advanced Barcode Reader configured with Nuance

Applies to:

Ephesoft Transact 4120

Issue:

Ephesoft application shutting down due and giving errors while starting the service again due to batch failing in Nuance.

Example Stack Trace in logs:

# A fatal error has been detected by the Java Runtime Environment:

#  SIGSEGV (0xb) at pc=0x00007f51eced04db, pid=42537, tid=0x00007f51f001c700

# JRE version: Java(TM) SE Runtime Environment (8.0_102-b14) (build 1.8.0_102-b14)

# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.102-b14 mixed mode linux-amd64 compressed oops)

# Problematic frame:

# C  [libstdc++.so.6+0xbe4db]  std::string::assign(char const*, unsigned long)+0x1b

# Failed to write core dump. Core dumps have been disabled. To enable core dumping, try “ulimit -c unlimited” before starting Java again

# An error report file with more information is saved as:

# /tmp/hs_err_pid42537.log

 

Root Cause:

Memory de-allocating related issues in CPP file for Nuance Barcode Extraction.

Solution:

Kindly drop an email to tickets@ephesoft.com in case you require a fix for this issue on Ephesoft version 4.1.2.0