KB0020340 – Interactive PDFs do not get rendered on Ephesoft Transact

KB Article # 20340

Topic/Category: Review/Validate pages

Applies to: All versions


Interactive PDFs will not render correctly, instead the following will be displayed:

Root Cause:

Ephesoft Transact does not support interactive PDFs


User can open the PDF with Adobe Acrobat Reader (or any other program that supports interactive PDFs) and Print to PDF. Then re-import the newly created PDF to Ephesoft Transact.