KB0021413: Learning failed for few sample files


Customer is getting an error whenever he is trying to Learn file(s) in Ephesoft Transact.

The error persisted even after he removed all learn files from lucene-search-classification-sample folder.

Root Cause:

This error is due to having unsupported file types (e.g. zip) inside the image-classification-sample folder. This folder can be found under Ephesoft SharedFolders\BC{}\. In our case, someone has created a zip file which contains all the sample images and left it in this folder and this action has caused the learning to fail.


Remove the unsupported files inside the image-classification-sample will allow the learning to be functioning again.