KB Article#:

20607

Topic/Category:

Mail Import

Applies to: 

Before 4.5 (In Ephesoft Transact versions only)

Issue:

We may observe an issue where  batches are failing in folder import module with Error message: Exception in breaking the input file. Batch Contains all Non-supported Filein cases where the input is provided using email import functionality where we are only processing attachments in an email rather than the body of the mail.

Root Cause:

This is a missing functionality in Ephesoft versions before Transact 4.5 where dcma.mail.import.mail_body_download_flag property is set to 1 i.e. don’t download body, download only attachments in mail-import.properties file and you are processing a mail which is not having any attachment.

Since the email gets processed and nothing gets downloaded an empty folder gets created in drop folder leading to above mentioned exception.

Solution: 

This use case has now been fixed in 4.5 where Ephesoft will not create a new Batch instance in case dcma.mail.import.mail_body_download_flag property is set to 1 and the email is having no attachments.