Known Issue#:

Reporting UI sometimes not accessible in IE Browser

 

Topic/Category:

Reporting, User Interface

 

Ephesoft version(s) Affected:

Ephesoft Transact 4.1.2.1 over IE Browser seen rarely due to Enhanced Security Feature in IE.

 

Issue:

An issue may be observed on Reporting UI Screen in IE Explorer where we are not able to switch to different tabs. Like: In Dashboard reports we are unable to  switch to a different tab i.e. System Health or Batch Processing or charts not loading in the browser.

 

Root Cause:

The issue was happening due to Enhanced Security Configuration done for IE on the server which was restricting some of the sites.

 

Solution:

a. Switch to another browser i.e. Google Chrome or Firefox.

b. Add URL: http://<<hostname>> in the trusted sites to resolve the issue.