ImageMagick Performance Issues During Folder Import

November 19, 2020
|In Folder Import
|By Breanna Fitzgerald

Applies to: Ephesoft Transact 2020.1.02 and below
Resolved in: Ephesoft Transact 2020.1.03

Issue

Batches may take a long time to pass through the Folder Import module when IMPORT_MULTIPAGE_FILES is set to group4 processing while using ImageMagick 7.0.10.x.

This issue only applies to Ephesoft Transact 2020.1.02 and below, and was resolved with 2020.1.03.

Root Cause

A setting in the IMPORT_MULTIPAGE_FILES plugin is case sensitive.

Solution

  1. From the Batch Class Management screen, select your batch class and click Open.
  2. Go to Modules > Folder Import > IMPORT_MULTIPAGE_FILES.
  3. Change the IM Convert Input Image Parameters from “-limit area 100mb” to “-limit area 100MB”.

Figure 1. IMPORT_MULTIPAGE_FILES Plugin Properties

  1. Click Apply.