Known Issues Articles


Known Issue#8356: OpenLDAP is not working after a clean installation of v4.0.1.0.


Ephesoft version(s) Affected:

Issue: OpenLDAP is not working after a clean installation of v4.0.1.0.

We get the following error pop up:















Root Cause: 

The program can’t restart because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem.

This error message is shown when a program is trying to access MSVCR110.dll which is part of Microsoft Visual  Studio 2012 Udape 4 but this DLL is missing from the computer. Ideally this DLL must be present in either C:\windows\system32 or C:\windows\SysWOW64 directory.


Installing 32 bit version of Visual C++ Redistributable for Visual Studio 2012 Update 4 will resolve problem with the Ldap installation. The update pack can be downloaded from from
Then you will need to run ldap.bat file as Administrator through the command line. The file is located in the Ephesoft\Dependencies\OpenLDAP2.4 directory.
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