KB0022056: Advanced Web Scanner Throwing Error that Twain is not Available

When attempting to use the Advanced Web Scanner service in conjunction with Ephesoft, you may receive a report from the scanner operators that they are not able to successfully upload a scan job. When the scanner operators start a scan job, they may see the UI freeze without adding any of the pages.If you take a look at a user's Web Scanner logs (found on the user workstation typically at…

Web Scanner Caching Improvement

Web Scanner Caching Improvement In previous versions of Transact, in some cases display images stored in the temp folder of the Web Scanner Service installation directory were not deleted due to specific browser issues.In Ephesoft Transact v4.5.0.0, image caching for the Web Scanner Service has been improved. Browser caching for the Web scanner is now disabled. Specific meta-tags have been…

Advanced Web Scanner : ERROR: Batch Contains All Non- Supported Files

Advanced Web Scanner : ERROR: Batch Contains All Non-Supported Files Component: Advanced Web ScannerIssue Description: Web Scanner not configured over https due to which scanned files never get transferred to Ephesoft Server.Error Stack Trace:Caused by: com.ephesoft.dcma.core.exception.DCMAApplicationException: Batch Contains all Non-supported File. So, Throwing BI3F9 into ERROR. at…

Transact Web Scanner Java Applet – 2017 End of Life Announcement

End of Life Announcement Starting with the release of Transact v4.1.3.0, Ephesoft will be declaring End of Life for the Java Applet that runs the Transact Web Scanner user interface. All subsequent Transact releases will leverage the new HTML5 Advanced Web Scanner Service. We encourage all Transact customers to move to this new service.We have already seen a number of Transact Web Scanner…

Ephesoft Scanner Service crashing issue over 4.1.2.0

Scanner Service Crash Issue on Rescan Operation Ephesoft encounters an error saying “Fatal error in Twain device driver” when User stops current scan and triggers Rescan operation from the Ephesoft Transact Web-scanner screen. System, due to some reason (not only because of rescan operation) corrupts Eztwain.dll which is used for scanning operation and stopped working. Workaround:  Whenever…

Security & Compliance | HTML5 Web Scanner

What's New in Transact 4.1?Security & Compliance | HTML5 Web ScannerEphesoft Transact browser based scanning tool. Addressing the phasing out of ActiveX and NPAPI plugins used by the browsers. Supports http and https protocol. Supports all TWAIN & PAPER STREAM driver scanners. Supports Automatic/Manual installation modes.Documentation  …

Web Scanner

The existing Web Scanner mechanism was not supported by all the browsers and required changes in the methodology. The Advanced Web Scanner Service provides a more secure and improved process of scanning the images. User can download the Advanced Web Scanner Service on their client machines. And can configure the switch for storing the scanned images on the local system or server (TIFF files will…

3x: KB0009526 Batch Instance Won’t Delete from Web UI

KB ArticlesKB Article # 9526Topic/Category: Scripting, Classification, Document Assembler, Web ServicesEphesoft Version: 3xIssue: Batch Instance Won't Delete from Web UIAnalysis:The BI may be locked by a process preventing deletion.Solution:One of the two procedures should resolve the issue.Be sure BI is in ERROR state. Hard reboot servers in cluster…

KB0009390 Windows Service Not Starting: Windows Event ID 7024

KB ArticlesKB Article # 9390Topic/Category: Scripting, Classification, Document Assembler, Web ServicesEphesoft Version: 4xIssue: Windows Service Not Starting: Windows Event ID 7024Analysis:Possible corruption to service filesSolution:Solution 1:C:\Ephesoft\JavaAppServer\uninstall-services.bat, choose Run As Administrator…

Ephesoft OpenLDAP Directory Service 2.4 Is unable to start – KB7918

KB Articles KB Article #7918Topic/Category: LDAPIssue: Ephesoft OpenLDAP Directory Service 2.4 is unable to start after an install of EphesoftRoot Cause: Incorrect settings caused by an incorrect installSolution:InstructionsTo resolve, all you have to do is replace all traces of @@INSTALL_DIR_SQL@@ with C:\\Ephesoft\\ (Or your correct install path) in the…

KB0008550 Documents not getting classified for batch classes created with web api.

KB Articles KB Article # 8550Topic/Category: Scripting, Classification, Document Assembler, Web ServicesIssue:  [3.1.2.9 Only] Documents not getting classified for batch classes created with web api.Analysis:Batch documents were not getting classified due to lack of proper learning. While analysing the root cause we found that the reason of improper learning is copy…

How to: Configuring AD using the Standard LDAP Service Port

By default MS Active Directory supports all LDAP connections using the Standard 389 port.You can configure Ephesoft to do the same by following the instructions below. Applicable Ephesoft versions:Ephesoft v4.x and up  1. First you have to configure the Active Directory to pull the groups so you can set the role(s) for the batch classes. To do this…

How to: Use AD Global Catalog Service Port

Topic: Configuring your Ephesoft Installation to Authenticate with AD using the Global Catalog port.By using Global Catalog service you are able to simply use root domain (Domain components DC only) as user base and role base for authentication using LDAP/MS Active directory.This makes it so you simply have to use a single and convenient realm configuration to handle all authentication…

Using Reporting Service to Clean-up your Database (For MSSQL and MySQL; JBPM;BI)

Ephesoft provides another way to perform clean-up automatically that can be configured as a cron job using procedure mentioned below. Following are steps to configure Ephesoft clean up SQL Procedure:- 1. Stop the Ephesoft server if it is currently running. 2. Create a clean-up stored procedure for the respective database by running the attached SQL query in query browser. (see Downloads below)…

Web Scanner issue – Start button greyed out

Issue: When trying to use the Ephesoft Web Scanner Feature, I am seeing an issue where the Start button is greyed out but the Select Scanner button is blue. I see some errors on the Java console:Sample Error: at sun.plugin2.main.client.MessagePassingExecutionContext.doCookieOp(Unknown Source) at sun.plugin2.main.client.MessagePassingExecutionContext.getCookie(Unknown Source) at…

How To Configure Apache Web Server with Ephesoft

Versions: All Intro:You can set up Ephesoft to use the Apache2.2 server as a "front-end" layer, basically connecting through port 80 not 8080. Steps:Stop Ephesoft application or serviceIf ephesoft is NOT installed as a service:Open up a command line(run as administrator) and navigate to Ephesoft >> JavaAppServer folder Run "install-(32/64)bit-service", if it worked you…

Ephesoft Mobile SDK Guide

Introduction This document provides instructions for integrating Ephesoft Mobile software developer kits (SDK) into your Android 5.0 and iOS 10 or greater applications. These instructions are applicable for use with Ephesoft Transact 2019.1 or above. Prerequisites Contact tickets@ephesoft.com for access to the SDK for your mobile platform.The following prerequisites are required to use the…

Administrator Guide

Introduction This document provides instructions for Ephesoft Mobile administrators to register their organization and access the necessary credentials needed to onboard their mobile application users. This document also guides administrators on how to connect to their Ephesoft Transact server.The following table describes the three roles within Ephesoft Mobile:Role Description…

Software Updates 2020.1

Software updates (previously known as bug fixes) provide enhancements to the latest version of Ephesoft Transact. This includes security and compatibility enhancements and fixes for features.In addition to the updates listed in Ephesoft Transact 2019.2 Service Pack, the following issues have now been resolved:Ticket ID EPHE: Axosoft SF: Salesforce Category Description…

Licensing Requirements

Overview The licensing model for Ephesoft Transact is based on total server core count and dedicates a specific proportion of available cores to support intensive OCR processing.The following Ephesoft features are not included with a standard Ephesoft Transact license. To obtain additional licenses for these features, contact tickets@ephesoft.com.Web Services Advanced Reporting…

Ephesoft Cloud HyperExtender Plugin 2019.1

Introduction This document describes how to configure the Ephesoft Cloud HyperExtender plugin for Ephesoft Transact.The Ephesoft Cloud HyperExtender plugin addresses the heaviest processing needs of the Transact workflow by offloading document splitting and optical character recognition (OCR) processing to the Ephesoft Cloud. This allows the customer to manage temporary spikes in workload…

Ephesoft Cloud HyperExtender Plugin 2019.2

Introduction This document describes how to configure the Ephesoft Cloud HyperExtender plugin for Ephesoft Transact, how to register for an Ephesoft Cloud account that is specific to the Ephesoft Cloud HyperExtender, and how to configure Ephesoft Transact to connect to that Ephesoft Cloud account.The plugin addresses the heaviest processing needs of the Ephesoft Transact workflow by…

Developer Documentation

This area is designed for developers that are looking to add additional functionality or customize their solution beyond a regular installation. This includes web service API guides, scripting guides, external applications, custom integrations and more. Please take a look through the developer documentation for specific articles and documentation related to the areas that allow advanced custom…

Scripting Guide

Ephesoft Script GuideScripting functionality in Ephesoft is supported where a custom requirement can be handled. Ephesoft includes power to perform custom functionality during different stages of batch processing. This functionality is supported through the scripts present inside batch class folder in Scripts folder. These scripts are Java scripts which access batch.xml through two techniques:…

Quick User Guide

[embeddoc url="//cdn.ephesoft.com/docs/wp-content/uploads/2018/09/Transact_4502-User-Quick-Ref-Guide-1-0.pdf" download="all"] Overview of Ephesoft Transact Section 1 Introduction Section 1.1This document presents the Ephesoft Transact user interface for Administrator and Operator screens.This software release includes Ephesoft Transact 4Mortgage, available with additional licensing.…