Applies to: All versions of Ephesoft Transact

Issue

Thumbnail and Preview Images Not Showing in Review

Solution #1

If thumbnail and preview images are not showing on the Review screen, the most likely cause is a configuration issue to the incorrect location or port where the images are located.

Examine the following configuration file: dcma-batch.properties, located at [Ephesoft_Directory]\Application\WEB-INF\classes\META-INF\dcma-batch\dcma-batch.properties

batch.base_http_url=http\://{Resolvable computer name, domain name or ip address from guest web browsers}\:8080/dcma-batches

Look at the line which defines the path passed onto external browsers to access thumbnails and preview images. Fill in the appropriate value taking into account how a guest computer would interpret the URL passed onto it. Also, check the port number (in case ephesoft was configured from a value other than default).

Examples:

• batch.base_http_url=http\://localhost\:8080/dcma-batches ## If a guest machine were to be passed this address, they would be referencing an address to themselves, not the ephesoft system. This is incorrect unless only running and accessing the system from itself
• batch.base_http_url=http\://windowscomputer1\:8080/dcma-batches ## If a guest machine is on the same network as the server and can resolve windowscomputer1 this should work
• batch.base_http_url=http\://www.mydomain.com\:8080/dcma-batches ## If your dns records are properly setup to your domain name and the correct reference to your ephesoft server is setup, this will most likely be a configuration if the guest machines are accessing ephesoft from the world wide web.

Tip: You can ping the value in question from the guest computer. If you have replies, the guest machine is able to communicate with that machine. Some firewalls block ping requests so this tip may not always give expected results.

Restart Ephesoft Server.

Solution #2

If this does not resolve the issue, the next thing to check would be the docBase value in the file \Ephesoft\JavaAppServer\conf\server.xml file and make sure that it correctly points to your shared folder.