{"id":16137,"date":"2018-09-26T16:32:28","date_gmt":"2018-09-26T16:32:28","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=16137"},"modified":"2022-02-28T08:45:19","modified_gmt":"2022-02-28T15:45:19","slug":"transact-v-4-5-0-2-known-issues-and-workarounds","status":"publish","type":"docs","link":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/release-notes-4500\/transact-v-4-5-0-2-known-issues-and-workarounds\/","title":{"rendered":"Ephesoft Transact 4.5.0.2 Known Issues and Workarounds"},"content":{"rendered":"

Ephesoft Transact 4.5.0.2 Workarounds<\/strong><\/h3>\n\n\n\n\n\n\n\n\n\n\n\n
#<\/strong><\/td>\nIssue<\/strong><\/td>\nWorkaround<\/strong><\/td>\n<\/tr>\n
1<\/td>\nThe following error occurs during upgrade from Ephesoft Transact 4.5.0.0-4.5.0.2 on Ubuntu 16.04:<\/p>\n

\u201cError occurred while building dependency tree. Exiting from script…\u201d<\/em><\/td>\n

This error occurs when packages from repositories are not updated.<\/p>\n

To update the packages from repositories, the following commands need to be executed on the machine :
\n“apt-get -f install -y ” <\/em>and “apt-get update”<\/em><\/td>\n<\/tr>\n

2<\/td>\nThe batch instance processing fails with the following error: \u201cException in breaking the input file. Converted TIFF files count not equal to the TIFF pages count for batchInstanceId\u201d<\/em><\/td>\nRecostar OCR engine has limitation when converting PDF to TIFF \u2013 the higher resolution pages are not broken into TIFF files. Therefore, the number of TIFFs created does not match the expected number of TIFF files.<\/p>\n

To resolve the issue, the batch class configuration needs to be changed as follows:<\/p>\n

    \n
  • Open your batch class.<\/li>\n
  • Under the Folder Import<\/strong> module, select the IMPORT_MULTIPAGE_FILES<\/strong> plugin.<\/li>\n
  • In the PDF to TIFF Conversion Process<\/strong> dropdown menu, select Ghostscript instead of Recostar.<\/li>\n<\/ul>\n

    <\/td>\n<\/tr>\n

3<\/td>\nDashboard Reports and Throughput Reports are not getting updated on RHEL servers (7.0, 7.1, 7.2 & 7.3)<\/td>\nThis issue is related to a known bug in RHEL OS.<\/p>\n

To resolve the issue, the local.conf file (attached below) should be placed in the following folder of RHEL server:<\/p>\n

\/etc\/fonts\/<\/strong><\/p>\n

local.conf<\/a>\u00a0(the configurations file should first be unzipped)<\/td>\n<\/tr>\n

4<\/td>\nWhen upgrading from Ephesoft Transact v.4.5.0.0 to v.4.5.0.2 on RHEL 7.1 with Oracle DB, the following error occurs with installation of GraphicsMagick: \u201cgm: command not found\u201d.<\/em><\/td>\nEven though the GM error is displayed during upgrade process, GraphicsMagick is working fine. The issue is only with the logger.<\/td>\n<\/tr>\n
5<\/td>\nConfigured default value of an index field is not picked up and is not displayed on the Validation screen.<\/td>\nTo resolve the issue:<\/p>\n
    \n
  • Open your batch class.<\/li>\n
  • Navigate to the Extraction<\/strong> module.<\/li>\n
  • Move the DEFAULT_INDEX_FIELD_VALUE_PLUGIN<\/strong> to the bottom of the list.<\/li>\n<\/ul>\n

    <\/td>\n<\/tr>\n

6<\/td>\nWhen upgrading from Ephesoft Transact v.4.5.0.0 to v.4.5.0.2, the Ephesoft\\JavaAppServer\\webapps folder is cleared of all custom webapps currently deployed.<\/td>\nAfter performing the upgrade, all deployed custom webapps need to be manually copied from the backup folder <Ephesoft Installation Directory>\\Back-up-full4.5.0.1\\JavaAppServer\\webapps to the <Ephesoft Installation Directory>\\JavaAppServer\\webapps folder.<\/td>\n<\/tr>\n
7<\/td>\nThere is known issue regarding performance slowness. Ephesoft found that the duration of processing with the Recostar saveimage.exe files was five times longer than with the Transact v4.5.0.0 installation . This issue is scheduled to be resolved in v4.5.1.0.<\/td>\nFor workaround , please refer wiki article
\nhttps:\/\/ephesoft.com\/docs\/transact-v4-5-0-0-using-recostar-is-slower-than-v4-1-2-0<\/a><\/td>\n<\/tr>\n
8<\/td>\nAfter the upgrade to Ephesoft Transact v.4.5.0.2, especially in a clustered environment, some functionalities might fail to work, like restarting a batch instance, failover service etc. The issue occurs because some internal web services may remain disabled.<\/p>\n

This applies only to Transact instances without<\/em> new Transact 4Mortgage solution.<\/td>\n

To resolve the issue, perform these steps:<\/p>\n