{"id":43363,"date":"2020-01-30T16:08:05","date_gmt":"2020-01-30T23:08:05","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/announcements\/release-notes\/release-notes-2020-1\/known-issues-and-workarounds\/"},"modified":"2020-05-19T12:24:45","modified_gmt":"2020-05-19T19:24:45","slug":"known-issues-and-workarounds","status":"publish","type":"docs","link":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/release-notes-2020-1\/known-issues-and-workarounds\/","title":{"rendered":"Known Issues and Workarounds 2020.1"},"content":{"rendered":"

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Category<\/td>\nIssue<\/td>\nWorkaround<\/td>\n<\/tr>\n
Batch Class Management<\/td>\nUsing Chrome, the \u201cDocument Type\u201d menu options in the drop-down do not follow consistent format<\/td>\nThis issue occurs when the operator clicks anywhere on the drop-down bar to view the list. The workaround for this issue is to click directly on the drop-down symbol (\u25bc).<\/td>\n<\/tr>\n
Installer<\/td>\nIn some instances, the Silent Installer may fail to install the pre-requisites for Microsoft\u00ae Visual C++ redistributables.<\/td>\nPrevent this issue by following the steps detailed in our Microsoft\u00ae Windows | Transact 4.5.0.0 Silent Installation Guide<\/a>.<\/td>\n<\/tr>\n
Installer<\/td>\nAfter installing Ephesoft Transact 2020.1, JXplorer<\/strong> may fail to launch.<\/td>\nTo prevent this issue, ensure to re-start the server after installing Ephesoft Transact 2020.1.<\/td>\n<\/tr>\n
Installer<\/td>\nAfter selecting the Log On<\/strong> option while installing Ephesoft Transact 2020.1, the following error may occur:<\/p>\n

Error 1068: \u201cThe dependency service or group failed to start\u201d.<\/td>\n

To resolve this issue, the administrator can alter the log-on properties in settings.<\/p>\n

To do so, open Task Manager <\/strong>> Services<\/strong>. Then right-click EphesoftTransact<\/strong>. Click Properties <\/strong>> Log On<\/strong>.<\/td>\n<\/tr>\n

OCR<\/td>\nA limitation with OpenText will cause EText mode to fail in scanning a document that does not have editable fields for headers and labels.<\/td>\nTo resolve this issue, navigate to the RecoStar plugin set in the Page<\/strong> Process<\/strong> module. Set Use EText Recostar Project File <\/strong>to Never<\/strong> or Automatic <\/strong>(not Always<\/strong>).<\/td>\n<\/tr>\n
System Configuration: Installation\/Upgrade<\/td>\nWhen upgrading from Windows 2012 to Windows 2016 while also upgrading Ephesoft transact from 2019.2 to 2020.1, a licensing error may occur.<\/td>\nTo resolve this issue, install a new license of Ephesoft Transact. Contact licenses@ephesoft.com<\/a> for help.<\/td>\n<\/tr>\n
UI<\/td>\nIf Single Sign-On (SSO) is configured in an HTTPS connection, there may be some CSS loading issues at logout and login.<\/td>\nThis issue commonly occurs if the server is overloaded, or the network is unstable. To resolve this issue, refresh the page.<\/td>\n<\/tr>\n
Upgrade<\/td>\nWhen upgrading Ephesoft Transact from 4.5.0.0 to 2020.1 on Windows 2016 <\/strong>with Oracle 11G,<\/strong> the following error message may display upon opening the Login<\/strong> screen:<\/p>\n

<\/td>\n

This issue is only observed on Internet Explorer. To resolve this issue:<\/p>\n
    \n
  • Switch to Google Chrome<\/li>\n
  • Increase the connection pool size<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

     <\/p>\n","protected":false},"featured_media":0,"parent":43353,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"yoast_head":"\nKnown Issues and Workarounds 2020.1 | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Known Issues and Workarounds 2020.1\" \/>\n<meta property=\"og:description\" content=\"  Category Issue Workaround Batch Class Management Using Chrome, the \u201cDocument Type\u201d menu options in the drop-down do not follow […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/release-notes-2020-1\/known-issues-and-workarounds\/\" \/>\n<meta property=\"og:site_name\" content=\"Ephesoft Docs\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-19T19:24:45+00:00\" \/>\n<meta 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