Log On<\/strong> option while installing Ephesoft Transact 2020.1, the following error may occur:<\/p>\nError 1068: \u201cThe dependency service or group failed to start\u201d.<\/td>\n
To resolve this issue, the administrator can alter the log-on properties in settings.<\/p>\n To do so, open Task Manager <\/strong>> Services<\/strong>. Then right-click EphesoftTransact<\/strong>. Click Properties <\/strong>> Log On<\/strong>.<\/td>\n<\/tr>\n\nOCR<\/td>\n | A limitation with OpenText will cause EText mode to fail in scanning a document that does not have editable fields for headers and labels.<\/td>\n | To resolve this issue, navigate to the RecoStar plugin set in the Page<\/strong> Process<\/strong> module. Set Use EText Recostar Project File <\/strong>to Never<\/strong> or Automatic <\/strong>(not Always<\/strong>).<\/td>\n<\/tr>\n\nSystem Configuration: Installation\/Upgrade<\/td>\n | When upgrading from Windows 2012 to Windows 2016 while also upgrading Ephesoft transact from 2019.2 to 2020.1, a licensing error may occur.<\/td>\n | To resolve this issue, install a new license of Ephesoft Transact. Contact licenses@ephesoft.com<\/a> for help.<\/td>\n<\/tr>\n\nUI<\/td>\n | If Single Sign-On (SSO) is configured in an HTTPS connection, there may be some CSS loading issues at logout and login.<\/td>\n | This issue commonly occurs if the server is overloaded, or the network is unstable. To resolve this issue, refresh the page.<\/td>\n<\/tr>\n | \nUpgrade<\/td>\n | When upgrading Ephesoft Transact from 4.5.0.0 to 2020.1 on Windows 2016 <\/strong>with Oracle 11G,<\/strong> the following error message may display upon opening the Login<\/strong> screen:<\/p>\n <\/td>\n This issue is only observed on Internet Explorer. To resolve this issue:<\/p>\n\n- Switch to Google Chrome<\/li>\n
- Increase the connection pool size<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/p>\n","protected":false},"featured_media":0,"parent":43353,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"yoast_head":"\n Known Issues and Workarounds 2020.1 | Ephesoft Docs<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\t\n | | | | |