{"id":46031,"date":"2020-07-22T11:54:13","date_gmt":"2020-07-22T18:54:13","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?post_type=docs&p=46031"},"modified":"2020-07-30T14:27:30","modified_gmt":"2020-07-30T21:27:30","slug":"known-issues-and-workarounds-2020-1-02","status":"publish","type":"docs","link":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/release-notes-2020-1-02\/known-issues-and-workarounds-2020-1-02\/","title":{"rendered":"Known Issues and Workarounds 2020.1.02"},"content":{"rendered":"

The following is a list of known issues for which a workaround is provided.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Category<\/strong><\/span><\/td>\nKnown Issue<\/strong><\/span><\/td>\nWorkaround<\/strong><\/span><\/td>\n<\/tr>\n
Batch Class Import<\/td>\nIf you are importing a batch class that creates or updates global document types in the global batch class, the import process will fail if there is a local document type in the Global Batch Class (BC0).<\/td>\nImporting will succeed if all local document types are changed to global for BC0. Perform the following as a workaround:<\/p>\n
    \n
  1. In BC0, set any existing local or draft document types to Global.<\/li>\n
  2. Import your batch class.<\/li>\n<\/ol>\n

    Note: <\/strong>If you do not want to keep your local or draft document types as Global, perform steps 3 and 4.<\/p>\n

      \n
    1. Create copies of the document types you set to Global in step 1.<\/li>\n
    2. Delete the original document types you set to Global in step 1.<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n
Batch Class Import\/Export<\/td>\nWhen exporting a batch class that has Batch Class Fields<\/strong>, importing that batch class does not import the Batch Class Fields.<\/td>\nTo resolve this issue, manually add the Batch Class Fields<\/strong> after import.<\/td>\n<\/tr>\n
Chrome 80<\/td>\nDue to new restrictions in cross-site cookies with Chrome 80, you may have issues with interoperability with iframe and third-party web apps.<\/td>\nTo resolve this issue, you may need to adjust your cookies. Refer to Additional Configuration for Chrome 80<\/a> for steps.<\/td>\n<\/tr>\n
ICR\/OMR Extraction<\/td>\nWhen processing skewed or rotated images using ICR-related extraction methods, characters are not extracted properly, and any noise on the page may cause random characters to be extracted.<\/td>\nTo resolve this issue, manually deskew or rotate the images and send them in as a new batch instance.<\/td>\n<\/tr>\n
ICR\/OMR Extraction<\/td>\nRepeatedly cycling between Test Extraction <\/strong>and Back <\/strong>causes the temp files to grow quickly for the batch class.<\/td>\nTo resolve this issue, manually remove temp files as needed.<\/p>\n
    \n
  1. Go to [Ephesoft_Directory<\/em>]<\/strong>\\SharedFolders\\[batch class<\/em>]<\/strong>\\test-advanced-extraction\/snippets<\/li>\n
  2. Delete test files from this folder as needed.<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n
ID Extraction<\/td>\nWhen performing review or validation of fields extracted using ID Extraction, some batch instances may get stuck in Ready for Validation<\/strong> despite extracting the correct data.<\/td>\nTo resolve this issue, set the OCR Confidence Threshold <\/strong>to zero (0).<\/p>\n
    \n
  1. Go to the Index Fields <\/strong>page for the batch class.<\/li>\n
  2. Locate the index fields that are turning red on the validation screen.<\/li>\n
  3. Set the OCR Confidence Threshold <\/strong>for these index fields to zero (0).<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n
ID Extraction<\/td>\nWhen extracting data from ID types with the date format MM\/DD\/YYYY using the ID Extraction plugin, the return results are in the format DD\/MM\/YYYY.<\/td>\nTo resolve this issue, either create a format conversion rule or custom script to change the date field back to the desired format.<\/p>\n

For more on format conversion, refer to this help article.<\/a><\/td>\n<\/tr>\n

ID Extraction<\/td>\nThe following licensing error may occur in the dcma log after installing 2020.1.02:<\/p>\n

\u201cID Extraction License isn\u2019t enabled or expired\u201d<\/td>\n

If you are not using the ID Extraction plugin, no action is required.<\/p>\n

If you would like to use the ID extraction feature, you will need a new license. Contact tickets@ephesoft.com<\/a> with your request.<\/td>\n<\/tr>\n

ID Extraction<\/td>\nSome ID types may not successfully extract the back of the ID. For example, when extracting data from the back of a Mexico ID card classified as a MEXICO_ID document type, index fields may be missing or the batch instance may go into error.<\/td>\nTo prevent this issue, classify the back of an ID card using the GLOBAL_MRZ document type.<\/td>\n<\/tr>\n
ID Extraction<\/td>\nWhen using a license that is not specific to 2020.1.02, adding the IDENTIFICATION_EXTRACTION plugin to a batch class and setting it to ON<\/strong> will cause any batch instances run in this batch class to stop indefinitely at Waiting to Restart <\/strong>status instead of receiving an error message explaining that you do not have the appropriate license..<\/td>\nIf you want to use the IDENTIFICATION_EXTRACTION plugin, contact your sales representative to purchase the ID Extraction feature. You will need to install a new license with ID Extraction enabled.<\/td>\n<\/tr>\n
Index Field Import<\/td>\nWhen importing an index field, the Default Value Batch Class Field <\/strong>fails to import. This issue does not occur when copying an index field.<\/td>\nTo prevent this issue, note the Default Value Batch Class Field <\/strong>before export and manually add them to the index field after import.<\/td>\n<\/tr>\n
Installation<\/td>\nWhen performing a fresh installation of 2020.1.02, you may be unable to install the Ephesoft LDAP service.<\/p>\n

This is due to the Ephesoft LDAP having a dependency on Microsoft Visual C++ 2010 Redistributable.<\/td>\n

If your security needs permit it, install Microsoft Visual C++ 2010 to resolve this issue.<\/p>\n

Otherwise, you will need to install the newest version of OpenLDAP separately from Transact, which does not have the dependency on VCRT 2010. Refer to OpenLDAP: Separate Installation<\/a> for instructions.<\/td>\n<\/tr>\n

KV Extraction<\/td>\nIf you switch between extraction methods in the KV Extraction <\/strong>screen, the Minimum Confidence Threshold <\/strong>field disappears when Hand\/Machine Print <\/strong>is selected as the extraction method.<\/td>\nTo resolve this issue, perform either of the following:<\/p>\n
    \n
  • Refresh the page.<\/li>\n
  • Toggle between extraction types (Go from KV + Hand\/Machine Print <\/strong>to Hand\/Machine Print<\/strong> and back to KV + Hand\/Machine Print)<\/strong>.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
KV Extraction<\/td>\nWhen testing KV Extraction using Hand\/Machine Print as the extraction method, if the key regex matches multiple results on the page, the value snippet will not extract from the correct area.<\/td>\nTo prevent this issue, choose a unique key regex pattern when defining a KV extraction rule.<\/p>\n

For example, if the word \u201cNumber\u201d shows up multiple times on a page, do not set the regex to only \u201cNumber\u201d. Instead, use the full field name. Some key regexes could be:<\/p>\n

    \n
  • Social Security Number<\/li>\n
  • File Number<\/li>\n
  • Insurance Number\\(s\\)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
KV Extraction<\/td>\nWhen editing an extraction rule on the KV Extraction <\/strong>screen, saving and re-editing causes an error loading the image file.<\/td>\nThis error occurs when Ephesoft Transact picks an orphaned file that doesn\u2019t exist in the backend.<\/p>\n

To resolve this issue, select the correct file from the document dropdown on the KV Extraction <\/strong>screen.<\/td>\n<\/tr>\n

KV Extraction<\/td>\nWhen Auto-Resize K\/V Areas <\/strong>is enabled on a KV extraction rule for normal documents (unskewed, not rotated), the extracted data is less accurate compared to KV extraction rules with the option disabled.<\/td>\nTo prevent this issue, uncheck Auto-Resize KV Areas<\/strong>.<\/p>\n

Otherwise, when drawing the key overlay, ensure there is no extra margin around the key text. This may require testing and refining the overlay size.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/a>Known Issues<\/h1>\n

The following is a list of known issues for which there is not yet a workaround or fix.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Category<\/strong><\/span><\/td>\nKnown Issue<\/strong><\/span><\/td>\n<\/tr>\n
Email Configuration<\/td>\nAfter setting up an email import in Email Configuration<\/strong>, clicking Apply <\/strong>causes the Client ID and Client Secret values to display as a hash instead of being masked.<\/td>\n<\/tr>\n
ICR\/OMR Extraction<\/td>\nFor Hand\/Machine Print <\/strong>extraction, selecting Numeric <\/strong>as the Value Type <\/strong>still allows for alphabetic results to be returned. This is scheduled to be resolved in 2020.1.03.<\/td>\n<\/tr>\n
ICR\/OMR Extraction<\/td>\nWhen Checkbox Detection<\/strong> is selected as the extraction method and the Pixel Density %<\/strong> is configured, toggling to Hand\/Machine Print<\/strong>, editing the Minimum KV Confidence<\/strong>, and toggling back to Checkbox Detection<\/strong> causes the Pixel Density %<\/strong> to change.<\/td>\n<\/tr>\n
ID Extraction<\/td>\nOn the Test Extraction <\/strong>screen, the IDENTIFICATION_EXTRACTION plugin is missing from the Extraction plugins <\/strong>field despite being deployed in the workflow.<\/td>\n<\/tr>\n
ID Extraction<\/td>\nWhen using a license where ID Extraction is set to OFF<\/strong>, you are still able to add the IDENTIFICATION_EXTRACTION plugin to the Extraction module, however you won\u2019t be able to use the plugin.<\/td>\n<\/tr>\n
ID Extraction<\/td>\nIf the IDENTIFICATION_EXTRACTION plugin fails to extract a field when other plugins are deployed in the Extraction module, the extraction type will change to one of those other plugins.<\/td>\n<\/tr>\n
ID Extraction<\/td>\nWhen adding the IDENTIFICATION_EXTRACTION plugin to a batch class for the first time, the plugin is correctly set to OFF by default. However when you add it to a second or subsequent batch class, the plugin is ON by default.<\/td>\n<\/tr>\n
ID Extraction<\/td>\nIf a document is incorrectly classified in the review stage for the ID Extraction batch class, irrelevant data may be extracted in some fields.<\/td>\n<\/tr>\n
ID Extraction Licensing<\/td>\nAfter upgrading from 2020.1 to 2020.1.02 with an old license, under Licensing Details<\/strong>, the image count for ID extraction incorrectly displays as \u201cUnlimited\u201d instead of \u201cN\/A\u201d.<\/p>\n

Despite this, you will be unable to process ID extraction batch classes. If you have not purchased the ID extraction feature, no action is required.<\/p>\n

If you would like to purchase the ID extraction feature, you will need a new license. Contact your local sales representative with your request.<\/td>\n<\/tr>\n

Installation<\/td>\nWhen upgrading and launching the installer for the first time, Windows may report the installer as Not Responding <\/strong>on the End User License Agreement <\/strong>screen. Do not cancel or kill the installation, it will recover and resume (~5 minutes).<\/td>\n<\/tr>\n
KV Extraction<\/td>\nOn Linux (RHEL), the following fields are missing from the left panel on the Paragraph Extraction Rule <\/strong>page:<\/p>\n
    \n
  • Start Pattern<\/strong><\/li>\n
  • End Pattern <\/strong><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Licensing<\/td>\nOn the License Details <\/strong>page, the License Expiry Date <\/strong>is displayed in Greenwich Mean Time (GMT) while the Identification Extraction Expiry Date <\/strong>is displayed in Coordinated Universal Time (UTC).<\/td>\n<\/tr>\n
Logging<\/td>\nAn error occurs in the dcma logs when exporting a batch class, even though the batch class exports successfully.<\/p>\n

Error: \u201cunable to export CHE plugin configuration file while exporting BC5org.springframework.web.client.HttpClientErrorException: 404 null\u201d<\/p>\n

We encountered this error during our testing. This had no impact on the performance or data that was returned.<\/td>\n<\/tr>\n

Logging<\/td>\nWhen processing batches in a multi-server environment, the following errors may occur in the dcma-all log:<\/p>\n

\u201cError copying the serialized file\u201d and \u201cUnable to get workflow details for batch instance\u201d<\/p>\n

We encountered this error during our endurance testing. This had no impact on the performance or data that was returned.<\/td>\n<\/tr>\n

Logging<\/td>\nWhen using Windows 2016 and Oracle 18c, the following error appears in the dcma logs:<\/p>\n

\u201cORA-02275: Such a referential constraint already exists in the table\u201d<\/p>\n

We encountered this error during our testing. This had no impact on the performance or data that was returned.<\/td>\n<\/tr>\n

Logging<\/td>\nWhen using a previously installed license without Identification Extraction, the following error regularly occurs in the logs:<\/p>\n

\u201cError occurred while computing IDE remaining Image Count.\u201d<\/p>\n

This has no impact on batch processing.<\/td>\n<\/tr>\n

Logging<\/td>\nWhen using Microsoft SQL Server as your database, the purging job successfully runs to migrate batch instance data from the Report database to the Report_Archive database, however an error about duplicate data appears in the logs.<\/td>\n<\/tr>\n
Logging<\/td>\nOn a multi-server environment, the following error may occur in the dcma-all.log<\/strong>:<\/p>\n

\u201cServer\u2026 not able to release lock over batch class ID BC6 for operation R for Machine Learning\u201d<\/p>\n

Further analysis in our testing scenario indicated no loss in performance or data.<\/td>\n<\/tr>\n

Logging<\/td>\nWhen Transact is installed on Windows, the OS name may display incorrectly in the dcma-all.log<\/strong>. For example, when installed on Windows Server 2019, the OS name displays as Windows Server 2016 in the dcma-all.log<\/strong>.<\/p>\n

This has no impact on the functionality of Transact.<\/td>\n<\/tr>\n

Logging<\/td>\nIn the Email Configuration <\/strong>page for a batch class, when the email import Protocol <\/strong>is set to OAuth2<\/strong>, entries are incorrectly recorded in the log files for each email import cron job. Rollover logging should prevent the file size from growing too large.<\/td>\n<\/tr>\n
Logging<\/td>\nWhen using Oracle Database 18c, you may observe errors in the logs regarding the alter table query.<\/p>\n

We encountered this error during our testing. This had no impact on the performance or data that was returned.<\/td>\n<\/tr>\n

Reporting<\/td>\nThe following Dashboard <\/strong>reports fail to export as PDFs:<\/p>\n
    \n
  • Server Status<\/li>\n
  • Pages Processed per Batch Class<\/li>\n
  • Average Pages Processed<\/li>\n<\/ul>\n

    These reports can still be exported as Excel files.<\/td>\n<\/tr>\n

Reporting<\/td>\nFilters that are set in the Reports module do not persist when exported. Only the default data associated with the report is exported.<\/td>\n<\/tr>\n
User Interface (UI)<\/td>\nOn the Plugin Configuration <\/strong>page for CREATEMULTIPAGE_FILES, the option ITEXT-SEARCHABLE<\/strong> is displayed twice in the Multipage File Export Process <\/strong>dropdown. The second option is not selectable, and this had no impact on any functionality during our testing.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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