KV Extraction <\/strong>screen, saving and re-editing causes an error loading the image file.<\/td>\nThis error occurs when Ephesoft Transact picks an orphaned file that doesn\u2019t exist in the backend.<\/p>\n To resolve this issue, select the correct file from the document dropdown on the KV Extraction <\/strong>screen.<\/td>\n<\/tr>\n\nKV Extraction<\/td>\n | When Auto-Resize K\/V Areas <\/strong>is enabled on a KV extraction rule for normal documents (unskewed, not rotated), the extracted data is less accurate compared to KV extraction rules with the option disabled.<\/td>\nTo prevent this issue, uncheck Auto-Resize KV Areas<\/strong>.<\/p>\n Otherwise, when drawing the key overlay, ensure there is no extra margin around the key text. This may require testing and refining the overlay size.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\nCategory<\/strong><\/span><\/td>\nKnown Issue<\/strong><\/span><\/td>\n<\/tr>\n\nEmail Configuration<\/td>\n | After setting up an email import in Email Configuration<\/strong>, clicking Apply <\/strong>causes the Client ID and Client Secret values to display as a hash instead of being masked.<\/td>\n<\/tr>\n\nICR\/OMR Extraction<\/td>\n | For Hand\/Machine Print <\/strong>extraction, selecting Numeric <\/strong>as the Value Type <\/strong>still allows for alphabetic results to be returned. This is scheduled to be resolved in 2020.1.03.<\/td>\n<\/tr>\n\nICR\/OMR Extraction<\/td>\n | When Checkbox Detection<\/strong> is selected as the extraction method and the Pixel Density %<\/strong> is configured, toggling to Hand\/Machine Print<\/strong>, editing the Minimum KV Confidence<\/strong>, and toggling back to Checkbox Detection<\/strong> causes the Pixel Density %<\/strong> to change.<\/td>\n<\/tr>\n\nID Extraction<\/td>\n | On the Test Extraction <\/strong>screen, the IDENTIFICATION_EXTRACTION plugin is missing from the Extraction plugins <\/strong>field despite being deployed in the workflow.<\/td>\n<\/tr>\n\nID Extraction<\/td>\n | When using a license where ID Extraction is set to OFF<\/strong>, you are still able to add the IDENTIFICATION_EXTRACTION plugin to the Extraction module, however you won\u2019t be able to use the plugin.<\/td>\n<\/tr>\n\nID Extraction<\/td>\n | If the IDENTIFICATION_EXTRACTION plugin fails to extract a field when other plugins are deployed in the Extraction module, the extraction type will change to one of those other plugins.<\/td>\n<\/tr>\n | \nID Extraction<\/td>\n | When adding the IDENTIFICATION_EXTRACTION plugin to a batch class for the first time, the plugin is correctly set to OFF by default. However when you add it to a second or subsequent batch class, the plugin is ON by default.<\/td>\n<\/tr>\n | \nID Extraction<\/td>\n | If a document is incorrectly classified in the review stage for the ID Extraction batch class, irrelevant data may be extracted in some fields.<\/td>\n<\/tr>\n | \nID Extraction Licensing<\/td>\n | After upgrading from 2020.1 to 2020.1.02 with an old license, under Licensing Details<\/strong>, the image count for ID extraction incorrectly displays as \u201cUnlimited\u201d instead of \u201cN\/A\u201d.<\/p>\n Despite this, you will be unable to process ID extraction batch classes. If you have not purchased the ID extraction feature, no action is required.<\/p>\n If you would like to purchase the ID extraction feature, you will need a new license. Contact your local sales representative with your request.<\/td>\n<\/tr>\n \nInstallation<\/td>\n | When upgrading and launching the installer for the first time, Windows may report the installer as Not Responding <\/strong>on the End User License Agreement <\/strong>screen. Do not cancel or kill the installation, it will recover and resume (~5 minutes).<\/td>\n<\/tr>\n\nKV Extraction<\/td>\n | On Linux (RHEL), the following fields are missing from the left panel on the Paragraph Extraction Rule <\/strong>page:<\/p>\n\n- Start Pattern<\/strong><\/li>\n
- End Pattern <\/strong><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\nLicensing<\/td>\n | On the License Details <\/strong>page, the License Expiry Date <\/strong>is displayed in Greenwich Mean Time (GMT) while the Identification Extraction Expiry Date <\/strong>is displayed in Coordinated Universal Time (UTC).<\/td>\n<\/tr>\n\nLogging<\/td>\n | An error occurs in the dcma logs when exporting a batch class, even though the batch class exports successfully.<\/p>\n Error: \u201cunable to export CHE plugin configuration file while exporting BC5org.springframework.web.client.HttpClientErrorException: 404 null\u201d<\/p>\n We encountered this error during our testing. This had no impact on the performance or data that was returned.<\/td>\n<\/tr>\n | \nLogging<\/td>\n | When processing batches in a multi-server environment, the following errors may occur in the dcma-all log:<\/p>\n \u201cError copying the serialized file\u201d and \u201cUnable to get workflow details for batch instance\u201d<\/p>\n We encountered this error during our endurance testing. This had no impact on the performance or data that was returned.<\/td>\n<\/tr>\n | \nLogging<\/td>\n | When using Windows 2016 and Oracle 18c, the following error appears in the dcma logs:<\/p>\n \u201cORA-02275: Such a referential constraint already exists in the table\u201d<\/p>\n We encountered this error during our testing. This had no impact on the performance or data that was returned.<\/td>\n<\/tr>\n | \nLogging<\/td>\n | When using a previously installed license without Identification Extraction, the following error regularly occurs in the logs:<\/p>\n \u201cError occurred while computing IDE remaining Image Count.\u201d<\/p>\n This has no impact on batch processing.<\/td>\n<\/tr>\n | \nLogging<\/td>\n | When using Microsoft SQL Server as your database, the purging job successfully runs to migrate batch instance data from the Report database to the Report_Archive database, however an error about duplicate data appears in the logs.<\/td>\n<\/tr>\n | \nLogging<\/td>\n | On a multi-server environment, the following error may occur in the dcma-all.log<\/strong>:<\/p>\n \u201cServer\u2026 not able to release lock over batch class ID BC6 for operation R for Machine Learning\u201d<\/p>\n Further analysis in our testing scenario indicated no loss in performance or data.<\/td>\n<\/tr>\n \nLogging<\/td>\n | When Transact is installed on Windows, the OS name may display incorrectly in the dcma-all.log<\/strong>. For example, when installed on Windows Server 2019, the OS name displays as Windows Server 2016 in the dcma-all.log<\/strong>.<\/p>\n This has no impact on the functionality of Transact.<\/td>\n<\/tr>\n \nLogging<\/td>\n | In the Email Configuration <\/strong>page for a batch class, when the email import Protocol <\/strong>is set to OAuth2<\/strong>, entries are incorrectly recorded in the log files for each email import cron job. Rollover logging should prevent the file size from growing too large.<\/td>\n<\/tr>\n\nLogging<\/td>\n | When using Oracle Database 18c, you may observe errors in the logs regarding the alter table query.<\/p>\n We encountered this error during our testing. This had no impact on the performance or data that was returned.<\/td>\n<\/tr>\n | \nReporting<\/td>\n | The following Dashboard <\/strong>reports fail to export as PDFs:<\/p>\n | | | | | | | | | | | | | | | | | |