{"id":47191,"date":"2020-11-16T11:12:50","date_gmt":"2020-11-16T18:12:50","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?post_type=docs&#038;p=47191"},"modified":"2024-04-23T15:47:50","modified_gmt":"2024-04-23T22:47:50","slug":"product-support-version-policy","status":"publish","type":"docs","link":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/","title":{"rendered":"Product Support Version Policy"},"content":{"rendered":"<p>Effective January 1, 2023.<\/p>\n<p>There are three stages of supported versions: general availability, limited support and end of support.<\/p>\n<ul>\n<li><strong>General Availability (GA)<\/strong>: Three years from when a new major or minor version is widely available and supported in the market.<\/li>\n<li><strong>Limited Support Phase (LSP)<\/strong>: One year in which Kofax will offer product support for this software version. During Limited Support Phase, there will not be any product updates, feature enhancements or documentation additions. Critical defects will be addressed on a case-by-case basis and at the sole discretion of the product manager.<\/li>\n<li><strong>End of Support (EOS)<\/strong>: Normal support escalation is no longer offered for versions of products that are EOS and the software will no longer be available for download. No updates or upgrades are made to the release. Please see the Legacy Version Support Program section for options for customers continuing to use these versions.<\/li>\n<\/ul>\n<p>These three phases of Support are illustrated as follows:<\/p>\n<p><a href=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2020\/11\/ProductSupportVersionPolicy.png\"><img decoding=\"async\" class=\"alignnone wp-image-52053 size-full\" src=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2020\/11\/ProductSupportVersionPolicy.png\" alt=\"\" width=\"940\" height=\"191\" srcset=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2020\/11\/ProductSupportVersionPolicy.png 940w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2020\/11\/ProductSupportVersionPolicy-300x61.png 300w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2020\/11\/ProductSupportVersionPolicy-768x156.png 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/a><\/p>\n<p>The following list of Ephesoft products and their associated Support dates is as follows:<\/p>\n<table style=\"height: 420px\" width=\"758\">\n<tbody>\n<tr style=\"color: #ffffff;background-color: #1f3864\">\n<td width=\"104\">Transact Versions<\/td>\n<td width=\"104\">Released in (GA)<\/td>\n<td width=\"104\">Status<\/td>\n<td width=\"104\">Limited Support Start (LSP)<\/td>\n<td width=\"104\">End Of Support (EOS)<\/td>\n<\/tr>\n<tr bgcolor=\"#d9e2f3\">\n<td width=\"104\">2023.1.00<\/td>\n<td width=\"104\">September 12, 2023<\/td>\n<td width=\"104\">Supported<\/td>\n<td width=\"104\">September 12, 2026<\/td>\n<td width=\"104\">September 12, 2027<\/td>\n<\/tr>\n<tr>\n<td width=\"104\">2022.1.01<\/td>\n<td width=\"104\">November 29, 2022<\/td>\n<td width=\"104\">Supported<\/td>\n<td width=\"104\">November 29, 2025<\/td>\n<td width=\"104\">November 29, 2026<\/td>\n<\/tr>\n<tr bgcolor=\"#d9e2f3\">\n<td width=\"104\">2022.1.00<\/td>\n<td width=\"104\">May 3, 2022<\/td>\n<td width=\"104\">Supported<\/td>\n<td width=\"104\">May 3, 2025<\/td>\n<td width=\"104\">May 3, 2026<\/td>\n<\/tr>\n<tr>\n<td width=\"104\">2020.1.06<\/td>\n<td width=\"104\">November 9, 2021<\/td>\n<td width=\"104\">Supported<\/td>\n<td width=\"104\">Nov 9, 2024<\/td>\n<td width=\"104\">Nov 9, 2025<\/td>\n<\/tr>\n<tr bgcolor=\"#d9e2f3\">\n<td width=\"104\">2020.1.05<\/td>\n<td width=\"104\">July 13, 2021<\/td>\n<td width=\"104\">Supported<\/td>\n<td width=\"104\">Jul 13, 2024<\/td>\n<td width=\"104\">Jul 13, 2025<\/td>\n<\/tr>\n<tr>\n<td width=\"104\">2020.1.04<\/td>\n<td width=\"104\">March 5, 2021<\/td>\n<td width=\"104\">Supported<\/td>\n<td width=\"104\">Mar 5, 2024<\/td>\n<td width=\"104\">Mar 5, 2025<\/td>\n<\/tr>\n<tr bgcolor=\"#d9e2f3\">\n<td width=\"104\">2020.1.03<\/td>\n<td width=\"104\">November 20, 2020<\/td>\n<td width=\"104\">Supported<\/td>\n<td width=\"104\">Nov 20, 2023<\/td>\n<td width=\"104\">Nov 20, 2024<\/td>\n<\/tr>\n<tr>\n<td width=\"104\">2020.1.02<\/td>\n<td width=\"104\">July 28, 2020<\/td>\n<td width=\"104\">Supported<\/td>\n<td width=\"104\">Jul 28, 2023<\/td>\n<td width=\"104\">Jul 28, 2024<\/td>\n<\/tr>\n<tr bgcolor=\"#d9e2f3\">\n<td width=\"104\">2020.1.01<\/td>\n<td width=\"104\">March 31, 2020<\/td>\n<td width=\"104\">EOL<\/td>\n<td width=\"104\">Mar 31, 2023<\/td>\n<td width=\"104\">Mar 31, 2024<\/td>\n<\/tr>\n<tr>\n<td width=\"104\">2020.1.00<\/td>\n<td width=\"104\">February 18, 2020<\/td>\n<td width=\"104\">EOL<\/td>\n<td width=\"104\">Feb 18, 2023<\/td>\n<td width=\"104\">Feb 18, 2024<\/td>\n<\/tr>\n<tr bgcolor=\"#d9e2f3\">\n<td width=\"104\">2019.2<\/td>\n<td width=\"104\">July 8, 2019<\/td>\n<td width=\"104\">EOL<\/td>\n<td width=\"104\">Sep 2021<\/td>\n<td width=\"104\">Sep 2022<\/td>\n<\/tr>\n<tr>\n<td width=\"104\">2019.1<\/td>\n<td width=\"104\">May 23, 2019<\/td>\n<td width=\"104\">EOL<\/td>\n<td width=\"104\">Sep 2021<\/td>\n<td width=\"104\">Sep 2022<\/td>\n<\/tr>\n<tr bgcolor=\"#d9e2f3\">\n<td width=\"104\">4.5<\/td>\n<td width=\"104\">April 7, 2018<\/td>\n<td width=\"104\">EOL<\/td>\n<td width=\"104\">Sep 2021<\/td>\n<td width=\"104\">Sep 2022<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Terminology<\/h2>\n<ul>\n<li><strong>Service Pack<\/strong> \u2014 a tested, cumulative set of all hotfixes, security updates, critical updates, and updates, as well as additional fixes for problems found internally since the release of the product. Service packs may also contain a limited number of customer-requested design changes or features.<\/li>\n<li><strong>Hotfix <\/strong>\u2014 a single, cumulative package that includes product changes to address a problem in an Ephesoft product. Typically, hotfixes are made to address a specific customer situation. Unlike a Service Pack, is typically developed quickly to address a critical client issue and is not regression tested.<\/li>\n<\/ul>\n<h2>Operating System and Database End of Support Notices<\/h2>\n<p>Effective with Ephesoft Transact 2020.1, Ephesoft will not test or certify Ephesoft Transact server with the following operating systems and databases.<\/p>\n<h3>Windows OS<\/h3>\n<ul>\n<li>Microsoft Windows Server 10<\/li>\n<li>Microsoft Windows Server 2012<\/li>\n<li>Microsoft Windows Server 2012 R2<\/li>\n<\/ul>\n<h3>Linux OS<\/h3>\n<ul>\n<li>RHEL 7.0-7.4<\/li>\n<li>Oracle Linux 7.1-7.4<\/li>\n<li>CentOS 7.0-7.4<\/li>\n<li>Ubuntu 16.04 LTS<\/li>\n<\/ul>\n<h3>Database Management Systems (DBMS)<\/h3>\n<ul>\n<li>Oracle 11g (Enterprise Edition 11.2.0)<\/li>\n<li>Oracle 12c R1 (12.1.0.1)<\/li>\n<li>Microsoft SQL Server 2012 (64-bit version)<\/li>\n<li>Microsoft SQL Server 2014<\/li>\n<\/ul>\n<p>If you are upgrading from a previous release to Ephesoft Transact 2020.1, we recommend upgrading your OS or DBMS, or creating a new environment with the specifications for Ephesoft Transact 2020.1. Please review the <a href=\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/release-notes-2020-1\/\">Transact 2020.1 Release Notes<\/a> and other Release Notes related for the version of Transact to which you are upgrading prior to starting the upgrade process.<\/p>\n","protected":false},"featured_media":0,"parent":35900,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.0 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Product Support Version Policy | Ephesoft Docs<\/title>\n<meta name=\"description\" content=\"Transact Support Cycles are based on the most recent major version of Ephesoft Transact.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Support Version Policy\" \/>\n<meta property=\"og:description\" content=\"Transact Support Cycles are based on the most recent major version of Ephesoft Transact.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Ephesoft Docs\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-23T22:47:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2020\/11\/ProductSupportVersionPolicy.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/\",\"url\":\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/\",\"name\":\"Product Support Version Policy | Ephesoft Docs\",\"isPartOf\":{\"@id\":\"https:\/\/ephesoft.com\/docs\/#website\"},\"datePublished\":\"2020-11-16T18:12:50+00:00\",\"dateModified\":\"2024-04-23T22:47:50+00:00\",\"description\":\"Transact Support Cycles are based on the most recent major version of Ephesoft Transact.\",\"breadcrumb\":{\"@id\":\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ephesoft.com\/docs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Transact\",\"item\":\"https:\/\/ephesoft.com\/docs\/products\/transact\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Release Notes and Software Updates\",\"item\":\"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Product Support Version Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ephesoft.com\/docs\/#website\",\"url\":\"https:\/\/ephesoft.com\/docs\/\",\"name\":\"Ephesoft Docs\",\"description\":\"Intelligent Document Processing Made Easy\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ephesoft.com\/docs\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Product Support Version Policy | Ephesoft Docs","description":"Transact Support Cycles are based on the most recent major version of Ephesoft Transact.","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"Product Support Version Policy","og_description":"Transact Support Cycles are based on the most recent major version of Ephesoft Transact.","og_url":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/","og_site_name":"Ephesoft Docs","article_modified_time":"2024-04-23T22:47:50+00:00","og_image":[{"url":"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2020\/11\/ProductSupportVersionPolicy.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/","url":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/","name":"Product Support Version Policy | Ephesoft Docs","isPartOf":{"@id":"https:\/\/ephesoft.com\/docs\/#website"},"datePublished":"2020-11-16T18:12:50+00:00","dateModified":"2024-04-23T22:47:50+00:00","description":"Transact Support Cycles are based on the most recent major version of Ephesoft Transact.","breadcrumb":{"@id":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/product-support-version-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ephesoft.com\/docs\/"},{"@type":"ListItem","position":2,"name":"Transact","item":"https:\/\/ephesoft.com\/docs\/products\/transact\/"},{"@type":"ListItem","position":3,"name":"Release Notes and Software Updates","item":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/"},{"@type":"ListItem","position":4,"name":"Product Support Version Policy"}]},{"@type":"WebSite","@id":"https:\/\/ephesoft.com\/docs\/#website","url":"https:\/\/ephesoft.com\/docs\/","name":"Ephesoft Docs","description":"Intelligent Document Processing Made Easy","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ephesoft.com\/docs\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"comment_count":0,"_links":{"self":[{"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/docs\/47191"}],"collection":[{"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/comments?post=47191"}],"version-history":[{"count":16,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/docs\/47191\/revisions"}],"predecessor-version":[{"id":52185,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/docs\/47191\/revisions\/52185"}],"up":[{"embeddable":true,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/docs\/35900"}],"next":[{"title":"Log4j Vulnerability","link":"https:\/\/ephesoft.com\/docs\/products\/transact\/release-notes\/log4j-vulnerability\/","href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/docs\/50107"}],"wp:attachment":[{"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/media?parent=47191"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/doc_tag?post=47191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}