{"id":16126,"date":"2018-10-08T04:48:26","date_gmt":"2018-10-08T11:48:26","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=16126"},"modified":"2022-04-01T10:00:06","modified_gmt":"2022-04-01T17:00:06","slug":"kb00023717-open-office-issue-org-artofsolving-jodconverter-office-officeexception-could-not-load-document-in-ephesoft-transact-4-1-2-1","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/kb00023717-open-office-issue-org-artofsolving-jodconverter-office-officeexception-could-not-load-document-in-ephesoft-transact-4-1-2-1\/","title":{"rendered":"Open Office Issue org.artofsolving.jodconverter.office.OfficeException: could not load document in Ephesoft Transact 4.1.2.1"},"content":{"rendered":"
Affected Version:\u00a0<\/strong>4.1.2.1<\/p>\n Component:<\/strong><\/p>\n Email Import<\/p>\n Issue Description:<\/strong><\/p>\n An issue is observed in Ephesoft Transact 4.1.2.1 with Email Import where PNG images when embedded or inserted using outlook-client fails to get converted to PDF file with below exception thrown in Ephesoft log files:<\/p>\n 4.1.2.1.2018-08-30 11:50:07,650\u00a0[ERROR]<\/span>\u00a0[pool-5-thread-1]<\/span>\u00a0[com.ephesoft.dcma.mail.service.EmailConvertorImpl]<\/span>\u00a0– Unable to convert Email into PDF file. The issue is very specific to certain email’s and when the emails are forwarded using outlook-client to lotus notes from where Ephesoft transact is configured to pickup the email’s.<\/p>\n
\norg.artofsolving.jodconverter.office.OfficeException: could not load document: C:\\Ephesoft\\SharedFolders\\download-emails\\8508528827530180\\downloaded-email-attachments\\image003.png<\/p>\n