{"id":16126,"date":"2018-10-08T04:48:26","date_gmt":"2018-10-08T11:48:26","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=16126"},"modified":"2022-04-01T10:00:06","modified_gmt":"2022-04-01T17:00:06","slug":"kb00023717-open-office-issue-org-artofsolving-jodconverter-office-officeexception-could-not-load-document-in-ephesoft-transact-4-1-2-1","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/kb00023717-open-office-issue-org-artofsolving-jodconverter-office-officeexception-could-not-load-document-in-ephesoft-transact-4-1-2-1\/","title":{"rendered":"Open Office Issue org.artofsolving.jodconverter.office.OfficeException: could not load document in Ephesoft Transact 4.1.2.1"},"content":{"rendered":"

Affected Version:\u00a0<\/strong>4.1.2.1<\/p>\n

Component:<\/strong><\/p>\n

Email Import<\/p>\n

Issue Description:<\/strong><\/p>\n

An issue is observed in Ephesoft Transact 4.1.2.1 with Email Import where PNG images when embedded or inserted using outlook-client fails to get converted to PDF file with below exception thrown in Ephesoft log files:<\/p>\n

4.1.2.1.2018-08-30 11:50:07,650\u00a0[ERROR]<\/span>\u00a0[pool-5-thread-1]<\/span>\u00a0[com.ephesoft.dcma.mail.service.EmailConvertorImpl]<\/span>\u00a0– Unable to convert Email into PDF file.
\norg.artofsolving.jodconverter.office.OfficeException: could not load document: C:\\Ephesoft\\SharedFolders\\download-emails\\8508528827530180\\downloaded-email-attachments\\image003.png<\/p>\n

The issue is very specific to certain email’s and when the emails are forwarded using outlook-client to lotus notes from where Ephesoft transact is configured to pickup the email’s.<\/p>\n

Solution:<\/strong><\/p>\n

1. Download the LibreOffice\u00a0folder from\u00a0<\/span>here<\/a>.<\/span>
\n2. Stop Ephesoft Service and kill any soffice.exe and soffice.sbin processes running in Task Manger -> Details Tab. Make sure no process of soffice is running\u00a0<\/span>
\n3. Navigate to Ephesoft -> Dependencies folder and take a backup of libreoffice folder to some other location and delete the folder from this location.
\n4. Extract libreoffice folder from the download link above and paste this in Ephesoft->Dependencies folder.
\n5. Navigate to\u00a0Ephesoft\\Application\\WEB-INF\\classes\\META-INF\\dcma-open-office\u00a0folder and open open-office.properties file.
\n6. Change the value of\u00a0openoffice.homePath\u00a0from\u00a0C:\\\\Ephesoft\\\\Dependencies\\\\libreoffice\\\\App\\\\libreoffice\u00a0to\u00a0C:\\\\Ephesoft\\\\Dependencies\\\\libreoffice
\n7. Restart the ephesoft service and now try to process the email’s and let me know if these gets processed properly or not.<\/p>\n","protected":false},"excerpt":{"rendered":"

Affected Version:\u00a04.1.2.1 Component: Email Import Issue Description: An issue is observed in Ephesoft Transact 4.1.2.1 with Email Import where PNG […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12350,12354,1],"tags":[1144,1430,162],"yoast_head":"\nOpen Office Issue org.artofsolving.jodconverter.office.OfficeException: could not load document in Ephesoft Transact 4.1.2.1 | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Open Office Issue org.artofsolving.jodconverter.office.OfficeException: could not load document in Ephesoft Transact 4.1.2.1\" \/>\n<meta property=\"og:description\" content=\"Affected Version:\u00a04.1.2.1 Component: Email Import Issue Description: 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