{"id":2780,"date":"2015-01-22T23:22:17","date_gmt":"2015-01-22T23:22:17","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=2780"},"modified":"2022-02-28T11:50:37","modified_gmt":"2022-02-28T18:50:37","slug":"logs-linux","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/logs-linux\/","title":{"rendered":"Collecting the Ephesoft Transact Application Logs"},"content":{"rendered":"<p><span style=\"color: #333333\"><strong>Applies to: <\/strong>All versions of Ephesoft Transact<\/span><\/p>\n<p><span style=\"color: #333333\">Ephesoft Transact errors are recorded in the logs by default. Ephesoft can also log non-error procedures with<span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/ephesoft.com\/docs\/set-logs-to-info-level\"> INFO level logging turned on<\/a><\/span> in real-time. With most issues, when opening a support ticket, you will need to submit this information for the quickest analysis.<\/span><\/p>\n<h2><span style=\"color: #333333\"><a id=\"post-2780-_y06dy4mkx4s0\" style=\"color: #333333\"><\/a>Log Files<\/span><\/h2>\n<p><span style=\"color: #333333\">The primary log file types are the following:<\/span><\/p>\n<ul>\n<li><span style=\"color: #333333\"><strong>dcma-all.log<\/strong><\/span><\/li>\n<li><span style=\"color: #333333\"><strong>dcma-reporting-all.logs<\/strong><\/span><\/li>\n<li><span style=\"color: #333333\">Linux: <strong>catalina.out<\/strong><\/span><\/li>\n<li><span style=\"color: #333333\">Windows: <strong>ephesoftenterprise-stdout<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333\">Depending on your version of Ephesoft, logs are stored in the following directories:<\/span><\/p>\n<ul>\n<li><span style=\"color: #333333\">DCMA logs: [<em>Ephesoft_Directory<\/em>]\/Application\/logs\/<\/span><\/li>\n<li><span style=\"color: #333333\">JavaAppServer logs: [<em>Ephesoft_Directory<\/em>]\/JavaAppServer\/logs\/<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #333333\"><a id=\"post-2780-_oqfogexyrzkg\" style=\"color: #333333\"><\/a>What to send with your support tickets<\/span><\/h2>\n<p><span style=\"color: #333333\">The most complete logs that you can send are INFO level logs. If your issue is replicable and recorded each time you are running a specific procedure,<span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/ephesoft.com\/docs\/set-logs-to-info-level\"> turn INFO level logs on first<\/a>;<\/span> restart the server and replicate the issue. This will ensure the complete process trace is recorded in the log file. Go to the directories mentioned above, ZIP the files together, and submit with your support issue to <span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"mailto:tickets@ephesoft.com\">tickets@ephesoft.com<\/a><\/span>. I<\/span><span style=\"color: #333333\">f your environment can not be interrupted to turn INFO level logging on, submit any logs that your system has already collected and we can try to perform an analysis with what you have collected.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Applies to: All versions of Ephesoft Transact Ephesoft Transact errors are recorded in the logs by default. Ephesoft can also [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[340,306,361,439,11,53],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.0 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Collecting the Ephesoft Transact Application Logs | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Collecting the Ephesoft Transact Application Logs\" \/>\n<meta property=\"og:description\" content=\"Applies to: All versions of Ephesoft Transact Ephesoft Transact errors are recorded in the logs by default. Ephesoft can also [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ephesoft.com\/docs\/logs-linux\/\" \/>\n<meta property=\"og:site_name\" content=\"Ephesoft Docs\" \/>\n<meta property=\"article:published_time\" content=\"2015-01-22T23:22:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-28T18:50:37+00:00\" \/>\n<meta name=\"author\" content=\"pedrochim\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"pedrochim\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ephesoft.com\/docs\/logs-linux\/\",\"url\":\"https:\/\/ephesoft.com\/docs\/logs-linux\/\",\"name\":\"Collecting the Ephesoft Transact Application Logs | Ephesoft Docs\",\"isPartOf\":{\"@id\":\"https:\/\/ephesoft.com\/docs\/#website\"},\"datePublished\":\"2015-01-22T23:22:17+00:00\",\"dateModified\":\"2022-02-28T18:50:37+00:00\",\"author\":{\"@id\":\"https:\/\/ephesoft.com\/docs\/#\/schema\/person\/c5bf917f6cd5831762cc10964aecaaf9\"},\"breadcrumb\":{\"@id\":\"https:\/\/ephesoft.com\/docs\/logs-linux\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ephesoft.com\/docs\/logs-linux\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ephesoft.com\/docs\/logs-linux\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ephesoft.com\/docs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Collecting the Ephesoft Transact Application Logs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ephesoft.com\/docs\/#website\",\"url\":\"https:\/\/ephesoft.com\/docs\/\",\"name\":\"Ephesoft Docs\",\"description\":\"Intelligent Document Processing Made Easy\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ephesoft.com\/docs\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/ephesoft.com\/docs\/#\/schema\/person\/c5bf917f6cd5831762cc10964aecaaf9\",\"name\":\"pedrochim\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ephesoft.com\/docs\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4460ad0663a441f1fa0fe6408c4435ea?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4460ad0663a441f1fa0fe6408c4435ea?s=96&r=g\",\"caption\":\"pedrochim\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Collecting the Ephesoft Transact Application Logs | Ephesoft Docs","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"Collecting the Ephesoft Transact Application Logs","og_description":"Applies to: All versions of Ephesoft Transact Ephesoft Transact errors are recorded in the logs by default. Ephesoft can also [&hellip;]","og_url":"https:\/\/ephesoft.com\/docs\/logs-linux\/","og_site_name":"Ephesoft Docs","article_published_time":"2015-01-22T23:22:17+00:00","article_modified_time":"2022-02-28T18:50:37+00:00","author":"pedrochim","twitter_card":"summary_large_image","twitter_misc":{"Written by":"pedrochim","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ephesoft.com\/docs\/logs-linux\/","url":"https:\/\/ephesoft.com\/docs\/logs-linux\/","name":"Collecting the Ephesoft Transact Application Logs | Ephesoft Docs","isPartOf":{"@id":"https:\/\/ephesoft.com\/docs\/#website"},"datePublished":"2015-01-22T23:22:17+00:00","dateModified":"2022-02-28T18:50:37+00:00","author":{"@id":"https:\/\/ephesoft.com\/docs\/#\/schema\/person\/c5bf917f6cd5831762cc10964aecaaf9"},"breadcrumb":{"@id":"https:\/\/ephesoft.com\/docs\/logs-linux\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ephesoft.com\/docs\/logs-linux\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ephesoft.com\/docs\/logs-linux\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ephesoft.com\/docs\/"},{"@type":"ListItem","position":2,"name":"Collecting the Ephesoft Transact Application Logs"}]},{"@type":"WebSite","@id":"https:\/\/ephesoft.com\/docs\/#website","url":"https:\/\/ephesoft.com\/docs\/","name":"Ephesoft Docs","description":"Intelligent Document Processing Made Easy","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ephesoft.com\/docs\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/ephesoft.com\/docs\/#\/schema\/person\/c5bf917f6cd5831762cc10964aecaaf9","name":"pedrochim","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ephesoft.com\/docs\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4460ad0663a441f1fa0fe6408c4435ea?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4460ad0663a441f1fa0fe6408c4435ea?s=96&r=g","caption":"pedrochim"}}]}},"_links":{"self":[{"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/posts\/2780"}],"collection":[{"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/comments?post=2780"}],"version-history":[{"count":2,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/posts\/2780\/revisions"}],"predecessor-version":[{"id":50411,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/posts\/2780\/revisions\/50411"}],"wp:attachment":[{"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/media?parent=2780"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/categories?post=2780"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ephesoft.com\/docs\/wp-json\/wp\/v2\/tags?post=2780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}