{"id":35264,"date":"2019-10-09T10:21:58","date_gmt":"2019-10-09T17:21:58","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=35264"},"modified":"2020-11-13T13:02:36","modified_gmt":"2020-11-13T20:02:36","slug":"known-issue-blank-screen-displays-after-sso-login","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/known-issue-blank-screen-displays-after-sso-login\/","title":{"rendered":"Blank Screen Displays after SSO Login"},"content":{"rendered":"<p><span style=\"color: #333333\"><strong>Applies to:\u00a0<\/strong>Ephesoft Transact 2019.2<\/span><\/p>\n<h2><span style=\"color: #333333\"><strong>Issue<\/strong><\/span><\/h2>\n<p><span style=\"color: #333333\">In Ephesoft Transact 2019.2, a blank screen displays after logging in using SSO and selecting any administrator or operator option.<\/span><\/p>\n<h2><span style=\"color: #333333\"><strong>Solution<\/strong><\/span><\/h2>\n<ol>\n<li><span style=\"color: #333333\">Remove the security constraint .xml tags by commenting them out as shown in the following image.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #333333\"><a style=\"color: #333333\" href=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2019\/10\/tds-181.png\"><img decoding=\"async\" class=\"wp-image-35265 alignnone\" src=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2019\/10\/tds-181.png\" alt=\"\" width=\"725\" height=\"712\" srcset=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2019\/10\/tds-181.png 858w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2019\/10\/tds-181-300x295.png 300w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2019\/10\/tds-181-768x755.png 768w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/a><\/span><\/p>\n<ol start=\"2\">\n<li><span style=\"color: #333333\">When upgrading to Ephesoft Transact 2019.2 from previous versions, ensure the SSO configuration files are backed up if the environment is configured to use SSO. Once the upgrade is complete, verify the following SSO Configuration files are available:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><span style=\"color: #333333\">Ephesoft\\JavaAppServer\\conf\\server.xml<\/span><\/li>\n<li><span style=\"color: #333333\">Ephesoft\\Application\\applicationContext.xml<\/span><\/li>\n<li><span style=\"color: #333333\">Ephesoft\\Application\\WEB-INF\\web.xml<\/span><\/li>\n<li><span style=\"color: #333333\">Ephesoft\\Application\\WEB-INF\\classes\\META-INF\\application.properties<\/span><\/li>\n<li><span style=\"color: #333333\">Ephesoft\\Application\\WEB-INF\\classes\\META-INF\\applicationContext-security.xml<\/span><\/li>\n<li><span style=\"color: #333333\">Ephesoft\\Application\\WEB-INF\\classes\\META-INF\\dcma-batch\\dcma-batch.properties<\/span><\/li>\n<li><span style=\"color: #333333\">Ephesoft\\Application\\WEB-INF\\classes\\META-INF\\dcma-workflows\\dcma-workflows.properties<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><span style=\"color: #333333\">Compare these files to the previous version.<\/span><\/li>\n<li><span style=\"color: #333333\">Verify the SSO related information with the files in the upgraded version.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #333333\"><strong>Important: <\/strong>Do not copy files from previous versions to the new version. This may cause failures to start the Ephesoft Transact service.<\/span><\/p>\n<p><span style=\"color: #333333\">For more information about SSO, refer to the following articles:<\/span><\/p>\n<ol>\n<li><a href=\"https:\/\/ephesoft.com\/docs\/configurations\/user-connectivity\/configuring-saml-sso\/\">Manually Configuring SAML 2.0 SSO for Ephesoft Transact 4.5.0.x and 2019.1<\/a><\/li>\n<li><a href=\"https:\/\/ephesoft.com\/docs\/configurations\/user-connectivity\/checklist-ephesoft-with-adfs-over-saml-2-0\/\">Ephesoft Transact Configuration with ADFS over SAML 2.0<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Applies to:\u00a0Ephesoft Transact 2019.2 Issue In Ephesoft Transact 2019.2, a blank screen displays after logging in using SSO and selecting 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