{"id":43825,"date":"2020-02-21T09:49:42","date_gmt":"2020-02-21T16:49:42","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=43825"},"modified":"2022-02-28T08:42:05","modified_gmt":"2022-02-28T15:42:05","slug":"kb00010775-batch-class-import-error","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/kb00010775-batch-class-import-error\/","title":{"rendered":"Batch Class Import Error"},"content":{"rendered":"

Applies to:\u00a0<\/strong>Ephesoft Transact 2019.1 and above<\/span><\/p>\n

Issue<\/strong><\/span><\/h2>\n

In Ephesoft Transact 2019.1 or above, a large batch class fails to import in the Batch Class Management <\/strong>screen when your Ephesoft Transact environment is set up as the following:<\/span><\/p>\n

    \n
  • HAProxy server (Open source software that provides a high availability load balancer and proxy server for TCP and HTTP-based applications that spreads requests across multiple servers).<\/span><\/li>\n
  • Use Haproxy feature to redirect to Ephesoft Transact\u2019s Apache 2.x port 443.<\/span><\/li>\n
  • Ephesoft Transact application server is integrating with the WSO2 server for Single Sign On Authentication.<\/span><\/li>\n
  • The WSO2 server is redirect to the Ephesoft Transact Apache2.x port 443 after Authentication activity.<\/span><\/li>\n<\/ul>\n

    This error occurs when the limitation of Apache\u2019s body timeout for RequestReadTimeout <\/strong>is too short.<\/span><\/p>\n

    The following error displays in the DCMA-ALL INFO log:<\/span><\/p>\n

    2019.1 Windows Server 2012 R2 2020-01-27T20:52:10,206 ERROR ajp-nio-8009-exec-4 com.ephesoft.gxt.admin.server.ImportBatchClassUploadServlet - Unable to read the form contents.org.apache.commons.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart\/form-data request failed. null\r\n\r\norg.apache.commons.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart\/form-data request failed. null\r\n\r\n\u00a0\u00a0\u00a0\u00a0 at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:351) ~[commons-fileupload-1.3.3.jar:1.3.3]\r\n\r\n\u00a0\u00a0\u00a0\u00a0 at org.apache.commons.fileupload.servlet.ServletFileUpload.parseRequest(ServletFileUpload.java:115) ~[commons-fileupload-1.3.3.jar:1.3.3]\r\n\r\n\u00a0\u00a0\u00a0\u00a0 at com.ephesoft.gxt.admin.server.ImportBatchClassUploadServlet.attachFile(ImportBatchClassUploadServlet.java:86) [gxt-admin_EEN-20725_Generic_2019.1.jar:?]<\/span><\/pre>\n
    Solution<\/strong><\/span><\/h2>\n
      \n
    1. Navigate to the following folder: [Ephesoft_Directory]<\/em>\\Ephesoft\\Apache24\\conf<\/span><\/li>\n
    2. Open the conf<\/strong> file in a code editor like Notepad++.<\/span><\/li>\n<\/ol>\n
      Note: <\/strong>Back up the original file before any changes.<\/span><\/p>\n
        \n
      1. Locate the following RequestReadTimeout<\/strong> variable for the body header:<\/span>
        \nRequestReadTimeout header=20-40,MinRate=500 body=20-40,MinRate=500 <\/strong><\/span><\/li>\n
      2. Edit the RequestReadTimeout<\/strong> variable to the following:<\/span>
        \nRequestReadTimeout header=20-40,MinRate=500 body=20,MinRate=500<\/strong><\/span><\/li>\n
      3. Restart Apache.<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"
        Applies to:\u00a0Ephesoft Transact 2019.1 and above Issue In Ephesoft Transact 2019.1 or above, a large batch class fails to import […]<\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12341],"tags":[1430],"yoast_head":"\nBatch Class Import Error | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Batch Class Import Error\" \/>\n<meta property=\"og:description\" content=\"Applies to:\u00a0Ephesoft Transact 2019.1 and above Issue In Ephesoft Transact 2019.1 or above, a large batch class fails to import […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ephesoft.com\/docs\/kb00010775-batch-class-import-error\/\" \/>\n<meta property=\"og:site_name\" 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