{"id":47076,"date":"2020-10-02T11:51:16","date_gmt":"2020-10-02T18:51:16","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=47076"},"modified":"2022-02-25T08:56:35","modified_gmt":"2022-02-25T15:56:35","slug":"issue-with-ephesoft-transact-and-chrome-85-0-4183-121","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/issue-with-ephesoft-transact-and-chrome-85-0-4183-121\/","title":{"rendered":"Issue with Ephesoft Transact Scanner Service and Chrome 85.0.4183.121"},"content":{"rendered":"

Applies to: <\/strong>All versions of Ephesoft Transact on Google Chrome 85.0.4183.121<\/span><\/p>\n

<\/a>Issue<\/span><\/h2>\n

When accessing Ephesoft Transact on Google Chrome version 85.0.4183.121, you may receive the following error message when trying to use the Web Scanner <\/strong>module:<\/span><\/p>\n

\u201cEphesoft Transact Scanner Service is not running. Please run the service or install the Ephesoft Transact Scanner Service.\u201d<\/span><\/p>\n

\"\"<\/a><\/span><\/p>\n

Figure 1. Web Scanner Error Message<\/em><\/span><\/p>\n

This error message may appear even if the scanner service is currently running.<\/span><\/p>\n

Additionally, you may have issues with broken display images on the Review <\/strong>and Validate <\/strong>screens.<\/span><\/p>\n

<\/a>Solution<\/span><\/h2>\n

To resolve these issues, perform the following steps.<\/span><\/p>\n

    \n
  1. Open the WebScanner.html <\/strong>file, located at [Ephesoft_Directory]<\/em>\\Application.<\/span><\/li>\n<\/ol>\n

    <\/span><\/p>\n

    Figure 1. WebScanner.html File<\/em><\/span><\/p>\n

      \n
    1. Add the following line after the <head> tag:<\/span><\/li>\n<\/ol>\n
      <meta name=\"referrer\" content=\"no-referrer-when-downgrade\" \/><\/span><\/pre>\n
      <\/span><\/p>\n
      Figure 2. Edit WebScanner.html File<\/em><\/span><\/p>\n
        \n
      1. Save and close the file.<\/span><\/li>\n
      2. Repeat steps 2\u20133 with the ReviewValidate.html <\/strong>file, located at [Ephesoft_Directory]<\/em>\\Application.<\/span><\/li>\n
      3. Refresh the browser. If the issue persists, clear the browser\u2019s cache.<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"
        Applies to: All versions of Ephesoft Transact on Google Chrome 85.0.4183.121 Issue When accessing Ephesoft Transact on Google Chrome version […]<\/p>\n","protected":false},"author":62,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12364,12368],"tags":[328,12395,12396,1430,12397,214],"yoast_head":"\nIssue with Ephesoft Transact Scanner Service and Chrome 85.0.4183.121 | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Issue with Ephesoft Transact Scanner Service and Chrome 85.0.4183.121\" \/>\n<meta property=\"og:description\" content=\"Applies to: All versions of Ephesoft Transact on Google Chrome 85.0.4183.121 Issue When accessing Ephesoft Transact on Google Chrome version […]\" \/>\n<meta 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