{"id":47903,"date":"2020-12-22T11:10:48","date_gmt":"2020-12-22T18:10:48","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=47903"},"modified":"2022-06-14T09:24:52","modified_gmt":"2022-06-14T16:24:52","slug":"kb00019780-problem-accessing-ui-after-upgrading-from-2020-1-to-2020-1-02","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/kb00019780-problem-accessing-ui-after-upgrading-from-2020-1-to-2020-1-02\/","title":{"rendered":"Problem Accessing UI After Upgrading from 2020.1 to 2020.1.02"},"content":{"rendered":"

Applies to:<\/strong> Ephesoft Transact 2020.1 and above<\/span><\/p>\n

<\/a>Issue<\/span><\/h2>\n

After upgrading from 2020.1 to 2020.1.02, if Ephesoft is configured to use HTTPS\/SSL, you may experience problems accessing the Transact UI. Additionally, no relevant errors are present in the log files.<\/span><\/p>\n

<\/a>Root Cause<\/span><\/h2>\n

This issue may occur when using double backslashes (\\\\) in your cert path in the server.xml<\/strong>.<\/span><\/p>\n

<\/a>Solution<\/span><\/h2>\n

To resolve this issue, perform the following steps:<\/span><\/p>\n

    \n
  1. Open the server.xml <\/strong>file in an editing program, such as Notepad++. This is located at [Ephesoft_Directory]<\/em>\\JavaAppServer\\conf.<\/span><\/li>\n<\/ol>\n
    \"\"
    Figure 1. Open server.xml<\/strong><\/em><\/span><\/figcaption><\/figure>\n
      \n
    1. Open the backup server.xml <\/strong>file taken before upgrading to 2020.1.02. By default, this is located at [Ephesoft_Directory]<\/em>\\Back-up-full20.20.1.0\\JavaAppServer\\conf.<\/span><\/li>\n
    2. Find the location of your certs file in the current server.xml<\/strong>, and compare it to your backup file.<\/span><\/li>\n<\/ol>\n

      For example, in the current server.xml<\/strong>, you may see a path like:<\/span><\/p>\n

      keystoreFile=\"C:\\Ephesoft\\certs\\yourkey.jks<\/span><\/pre>\n
      However, in your backup server.xml<\/strong>, you should see the correct working path:<\/span><\/p>\n
      keystoreFile=\"C:\\\\Ephesoft\\\\certs\\\\yourkey.jks<\/span><\/pre>\n
        \n
      1. Update your current server.xml <\/strong>to reflect the correct path from the backup server.xml<\/strong>.<\/span><\/li>\n
      2. Restart Ephesoft Transact.<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"
        Applies to: Ephesoft Transact 2020.1 and above Issue After upgrading from 2020.1 to 2020.1.02, if Ephesoft is configured to use […]<\/p>\n","protected":false},"author":62,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12358],"tags":[1430],"yoast_head":"\nProblem Accessing UI After Upgrading from 2020.1 to 2020.1.02 | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problem Accessing UI After Upgrading from 2020.1 to 2020.1.02\" \/>\n<meta property=\"og:description\" content=\"Applies to: Ephesoft Transact 2020.1 and above Issue After upgrading from 2020.1 to 2020.1.02, if Ephesoft is configured to use […]\" \/>\n<meta property=\"og:url\" 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