{"id":47951,"date":"2021-01-11T17:01:36","date_gmt":"2021-01-12T00:01:36","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=47951"},"modified":"2021-01-11T17:01:36","modified_gmt":"2021-01-12T00:01:36","slug":"nuance-form-template-editor-license-activation-error-48","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/nuance-form-template-editor-license-activation-error-48\/","title":{"rendered":"Nuance Form Template Editor License Activation Error 48: &#8220;The server couldn&#8217;t activate license&#8221;"},"content":{"rendered":"<p><span style=\"color: #333333\"><strong>Applies to:<\/strong> All versions of Ephesoft Transact<\/span><\/p>\n<h2><span style=\"color: #333333\"><a id=\"post-47951-_n05lysweei3b\" style=\"color: #333333\"><\/a>Issue<\/span><\/h2>\n<p><span style=\"color: #333333\">When trying to activate a license for the Nuance Form Template Editor, you may receive the following error:<\/span><\/p>\n<pre><span style=\"color: #333333\">Error 48: Activate License: The server couldn't activate license 'XXXXX-XXX-XXXX-XXXX-XX'.<\/span><\/pre>\n<h2><span style=\"color: #333333\"><a id=\"post-47951-_3oeuxvga6ewe\" style=\"color: #333333\"><\/a>Root Cause<\/span><\/h2>\n<p><span style=\"color: #333333\">License activation may fail if the licensing database is corrupted, or because of invalid licensing server IP address information. The URL used to download and activate licenses for the Nuance Form Template Editor has changed.<\/span><\/p>\n<h2><span style=\"color: #333333\"><a id=\"post-47951-_1jtougactvn\" style=\"color: #333333\"><\/a>Solution<\/span><\/h2>\n<p><span style=\"color: #333333\">If you&#8217;re experiencing issues activating your license, try these fixes:<\/span><\/p>\n<ul>\n<li><span style=\"color: #333333\">Reset the licensing database.<\/span><\/li>\n<li><span style=\"color: #333333\">Modify your system <strong>hosts<\/strong> file and use the Nuance Licensing Tool.<\/span><\/li>\n<li><span style=\"color: #333333\">Perform manual activation through the new website.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #333333\"><a id=\"post-47951-_jchaoytfvltz\" style=\"color: #333333\"><\/a>Reset the Licensing Database<\/span><\/h3>\n<p><span style=\"color: #333333\">The licensing database in the local machine may be corrupted. You can reset the licensing database using the following steps:<\/span><\/p>\n<ol>\n<li><span style=\"color: #333333\">Close the Nuance licensing tool.<\/span><\/li>\n<li><span style=\"color: #333333\">Stop the <strong>Nuance Licensing Service<\/strong>.<\/span>\n<ol type=\"a\">\n<li><span style=\"color: #333333\">Open the Windows <strong>Services <\/strong>console.<\/span><\/li>\n<li><span style=\"color: #333333\">Right-click the <strong>Nuance Licensing Service<\/strong>.<\/span><\/li>\n<li><span style=\"color: #333333\">Click <strong>Stop<\/strong>.<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span style=\"color: #333333\">Go to C:\\ProgramData\\Nuance\\License Manager.<\/span><\/li>\n<li><span style=\"color: #333333\">Rename the <strong>License Manager <\/strong>folder to &#8220;License Manager-Old&#8221;.<\/span><\/li>\n<li><span style=\"color: #333333\">Start the <strong>Nuance Licensing Service<\/strong>.<\/span>\n<ol type=\"a\">\n<li><span style=\"color: #333333\">Open the Windows <strong>Services <\/strong>console.<\/span><\/li>\n<li><span style=\"color: #333333\">Right-click the <strong>Nuance Licensing Service<\/strong>.<\/span><\/li>\n<li><span style=\"color: #333333\">Click <strong>Start<\/strong>.<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span style=\"color: #333333\">Try to download and activate the licenses again.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #333333\"><strong>Note: <\/strong>If you are still experiencing issues activating your licenses, refer to one of the other solutions provided.<\/span><\/p>\n<h3><span style=\"color: #333333\"><a id=\"post-47951-_fn5hicl4v35c\" style=\"color: #333333\"><\/a>Modify the System Hosts File<\/span><\/h3>\n<p><span style=\"color: #333333\">The <strong>hosts <\/strong>file allows the operating system to map domain names to specific IP addresses. You can modify this file to force your system to connect to the new license server location.<\/span><\/p>\n<p><span style=\"color: #333333\">To do so, perform the following steps:<\/span><\/p>\n<ol>\n<li><span style=\"color: #333333\">Open the system <strong>hosts <\/strong>file (C:\\Windows\\System32\\drivers\\etc\\hosts) in a text editor with elevated permissions.<\/span><\/li>\n<\/ol>\n<figure id=\"attachment_47952\" aria-describedby=\"caption-attachment-47952\" style=\"width: 843px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-47952\" src=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-1.png\" alt=\"\" width=\"843\" height=\"274\" srcset=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-1.png 843w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-1-300x98.png 300w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-1-768x250.png 768w\" sizes=\"(max-width: 843px) 100vw, 843px\" \/><figcaption id=\"caption-attachment-47952\" class=\"wp-caption-text\"><em>Figure 1. Hosts File<\/em><\/figcaption><\/figure>\n<ol start=\"2\">\n<li><span style=\"color: #333333\">Add the following text to the end of the file:<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #333333\">63.110.241.55 licenses.nuance.com<\/span><\/p>\n<ol start=\"3\">\n<li><span style=\"color: #333333\">Save the <strong>hosts <\/strong>file.<\/span><\/li>\n<li><span style=\"color: #333333\">Download and activate your licenses as usual using the Nuance Licensing Tool.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #333333\"><strong>Note: <\/strong>If you are still experiencing issues activating your licenses, refer to one of the other solutions provided.<\/span><\/p>\n<h3><span style=\"color: #333333\"><a id=\"post-47951-_p2mwce3bxdp9\" style=\"color: #333333\"><\/a>Website License Activation<\/span><\/h3>\n<p><span style=\"color: #333333\">Alternatively, you can use the OmniPage website in conjunction with the Nuance Licensing Tool to download and activate licenses.<\/span><\/p>\n<p><span style=\"color: #333333\">To do so, perform the following steps:<\/span><\/p>\n<ol>\n<li><span style=\"color: #333333\">Go to the<\/span> <a href=\"http:\/\/activation.scansoft.com\/csdkactivation\/download.aspx\">OmniPage Capture SDK license download<\/a> <span style=\"color: #333333\">page.<\/span><\/li>\n<\/ol>\n<figure id=\"attachment_47953\" aria-describedby=\"caption-attachment-47953\" style=\"width: 1920px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-47953\" src=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-2.png\" alt=\"\" width=\"1920\" height=\"709\" srcset=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-2.png 1920w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-2-300x111.png 300w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-2-1024x378.png 1024w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-2-768x284.png 768w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-2-1536x567.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption id=\"caption-attachment-47953\" class=\"wp-caption-text\"><em>Figure 2. OmniPage Capture SDK License Download<\/em><\/figcaption><\/figure>\n<ol start=\"2\">\n<li><span style=\"color: #333333\">Enter your license keys in the area provided and click <strong>Download licenses<\/strong>.<\/span><\/li>\n<li><span style=\"color: #333333\">When the keys are found, click <strong>Download licenses zipped<\/strong> and save the ZIP file to your computer.<\/span><\/li>\n<li><span style=\"color: #333333\">Move your downloaded ZIP file to the target runtime computer, where the Nuance licensing tool is installed.<\/span><\/li>\n<li><span style=\"color: #333333\">Run the Nuance licensing tool on the target computer (<strong>Start <\/strong>&gt; <strong>All Programs <\/strong>&gt; <strong>Nuance <\/strong>&gt; <strong>Licensing <\/strong>&gt; <strong>Nuance Central Licensing Tool<\/strong>).<\/span><\/li>\n<li><span style=\"color: #333333\">Import the zipped license file pack with the <strong>File <\/strong>&gt; <strong>Load <\/strong>menu command.<\/span><\/li>\n<li><span style=\"color: #333333\">Use the <strong>File <\/strong>&gt; <strong>Prepare for Manual Activation <\/strong>menu command to save your license pack.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #333333\"><strong>Note: <\/strong>If the license still appears (older versions), use <strong>Functions <\/strong>&gt; <strong>Remove <\/strong>to remove it.<\/span><\/p>\n<ol start=\"8\">\n<li><span style=\"color: #333333\">Move your saved file back to the other computer with Internet connection.<\/span><\/li>\n<li><span style=\"color: #333333\">Go to the<\/span> <a href=\"http:\/\/activation.scansoft.com\/csdkactivation\/download.aspx\">OmniPage Capture SDK license activation<\/a> <span style=\"color: #333333\">page and follow the instructions provided.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #333333\"><img decoding=\"async\" width=\"1575\" height=\"655\" class=\"wp-image-47954\" src=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-3.png\" srcset=\"https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-3.png 1575w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-3-300x125.png 300w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-3-1024x426.png 1024w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-3-768x319.png 768w, https:\/\/ephesoft.com\/docs\/wp-content\/uploads\/2021\/01\/word-image-3-1536x639.png 1536w\" sizes=\"(max-width: 1575px) 100vw, 1575px\" \/><\/span><\/p>\n<p><span style=\"color: #333333\"><em>Figure 3. OmniPage Capture SDK License Activation<\/em><\/span><\/p>\n<ol start=\"10\">\n<li><span style=\"color: #333333\">Download and save the received LCXZ (or LCXP) file to a portable media and move it to the target computer.<\/span><\/li>\n<li><span style=\"color: #333333\">Run the Nuance licensing tool on the target computer again, if it is not already started.<\/span><\/li>\n<li><span style=\"color: #333333\">Import the LCXZ (or LCXP) license file with the <strong>File <\/strong>&gt; <strong>Load <\/strong>menu command.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #333333\">As a result, you should see your license in the <strong>Licenses <\/strong>window of the Nuance licensing tool. The activation date should be filled in.<\/span><\/p>\n<p><span style=\"color: #333333\"><strong>Note: <\/strong>If you are still experiencing issues activating your licenses, refer to one of the other solutions provided.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Applies to: All versions of Ephesoft Transact Issue When trying to activate a license for the Nuance Form Template Editor, [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12392,12354],"tags":[29,1430,12416],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.0 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nuance Form Template Editor License Activation Error 48: &quot;The server couldn&#039;t activate license&quot; | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" 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