{"id":48563,"date":"2021-06-21T15:13:56","date_gmt":"2021-06-21T22:13:56","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=48563"},"modified":"2022-03-14T14:07:47","modified_gmt":"2022-03-14T21:07:47","slug":"expired-web-scanner-certificate","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/expired-web-scanner-certificate\/","title":{"rendered":"Expired Web Scanner Certificate"},"content":{"rendered":"
Applies to<\/strong>: All versions of Ephesoft Transact prior to 2020.1.05.<\/p>\n Beginning July 18, 2021, users may receive a message stating that the Ephesoft Transact Scanner Service is not running on the workstation when accessing Web Scanner from the Ephesoft Transact Operator menu. This message may appear even though the service is confirmed to be installed and running.<\/p>\n <\/p>\n This is not applicable to customers who are using their own signed certificates for the Ephesoft Transact Scanner Service or who ingest batch instances using alternate methods.<\/p>\n Root Cause<\/strong><\/p>\n The issue may be caused by expired SSL certificates used for data encryption between the Ephesoft Transact server and the Web Scanner client workstation.<\/p>\n To confirm if Ephesoft bundled certificates are being used, check the Web Scanner workstation file, C:\\Program Files (x86)\\EphesoftTransactScannerService\\config\\application.properties, for the following values:<\/p>\n To confirm the certificate expiry date:<\/p>\n Note: <\/strong>You will usually click a lock icon near the URL bar to open certificate information. This varies depending on your browser.<\/p>\n <\/p>\n To workaround this issue, perform the following steps:<\/p>\n To resolve this issue, contact the Ephesoft support team for a Web Scanner hotfix that includes new certificates. Web scanner hotfixes will be available June 30, 2021 if you are using a version of Transact with no web scanner hotfixes previously deployed. If your instance of Transact uses a custom web scanner hotfix, a new custom web scanner hotfix with new certificates may be needed and should be discussed with the support team.<\/p>\n","protected":false},"excerpt":{"rendered":" Applies to: All versions of Ephesoft Transact prior to 2020.1.05. Issue Beginning July 18, 2021, users may receive a message […]<\/p>\n","protected":false},"author":88,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12392,12368],"tags":[12431,583],"yoast_head":"\n<\/a>Issue<\/h2>\n
server.ssl.enabled=true<\/code><\/p>\n
server.ssl.key-store=classpath:self.jks<\/code><\/p>\n
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<\/a>Workaround<\/h2>\n
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<\/a>Solution<\/h2>\n