{"id":51104,"date":"2022-04-29T14:22:11","date_gmt":"2022-04-29T21:22:11","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=51104"},"modified":"2022-05-03T13:50:42","modified_gmt":"2022-05-03T20:50:42","slug":"transact-licensing-error","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/transact-licensing-error\/","title":{"rendered":"Transact Licensing Error"},"content":{"rendered":"

<\/a>Applies to:<\/strong> All versions of Transact.<\/p>\n

<\/a>Issue<\/h2>\n

<\/a>After licensing Ephesoft Transact, you may see the following licensing error when logging into the Transact UI:<\/p>\n

\"\"<\/p>\n

Figure 1. Error message: “Either some internal error has occured at Ephesoft License server side or the License server is down. Please contact administrator to fix the problem.<\/em><\/p>\n

You may also see the following errors written in the dcma.all<\/strong> log:<\/p>\n

2020.1 Windows Server 2016 2020-05-21T09:53:53,699 ERROR main com.ephesoft.license.server.LicenseServerManager - Underlying machine is not allowed to install the License server.
\n2020.1 Windows Server 2016 2020-05-21T09:53:53,714 ERROR main com.ephesoft.license.server.LicenseServerManager - Error during verifying the Ephesoft License server.
\nx: exc.ephesoft.license.invalid.license<\/code><\/code><\/p>\n

and<\/p>\n

2020.1 Windows Server 2016 2020-05-21T09:54:01,074 ERROR org.springframework.scheduling.quartz.SchedulerFactoryBean#3_Worker-1 com.ephesoft.license.client.LicenseClient - RemoteException occcured while creating service object. Remote LicenseService object cann't be created for current License host
\n2020.1 Windows Server 2016 2020-05-21T09:54:01,089 ERROR org.springframework.scheduling.quartz.SchedulerFactoryBean#3_Worker-1 com.ephesoft.license.client.LicenseClient - No Active license server is available.
\n2020.1 Windows Server 2016 2020-05-21T10:12:18,732 ERROR http-nio-8080-exec-7 com.ephesoft.license.client.LicenseClient - RemoteException occcured while creating service object. Remote LicenseService object cann't be created for current License host
\n2020.1 Windows Server 2016 2020-05-21T10:12:18,732 ERROR http-nio-8080-exec-7 com.ephesoft.license.client.LicenseClient - No Active license server is available.
\n2020.1 Windows Server 2016 2020-05-21T10:12:18,732 ERROR http-nio-8080-exec-7 com.ephesoft.license.aspect.LicenseAspect - Error occured while verifying license.
\ncom.ephesoft.dcma.core.DCMAException: No Active license server is available.
\n2020.1 Windows Server 2016 2020-05-21T10:12:18,732 ERROR http-nio-8080-exec-7 com.ephesoft.gxt.core.server.DCMARemoteServiceServlet - License could not be verified
\ncom.ephesoft.dcma.core.DCMAException: License could not be verified<\/code><\/p>\n

<\/a>Root Cause<\/h2>\n

This issue may be caused by an incorrect MAC address.<\/p>\n

<\/a>Solution<\/h2>\n

To resolve this issue, complete the following steps:<\/p>\n

    \n
  1. Delete the existing details.properties<\/strong> file found in the [Ephesoft_Directory<\/em>]\\Ephesoft\\Dependencies\\licensing folder.<\/li>\n
  2. Open a command prompt as an Administrator.<\/li>\n
  3. Navigate to the [Ephesoft_Directory<\/em>]\\Ephesoft\\Dependencies\\licensing folder and run the following command:<\/li>\n<\/ol>\n

    full.bat<\/code><\/p>\n

    This will generate a new details.properties<\/strong> file with the updated MAC address(es) of your server.<\/p>\n

      \n
    1. Contact Ephesoft Technical Support<\/a> and request a new license with this updated MAC address.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Applies to: All versions of Transact. Issue After licensing Ephesoft Transact, you may see the following licensing error when logging […]<\/p>\n","protected":false},"author":88,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12358,12359],"tags":[1430],"yoast_head":"\nTransact Licensing Error | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transact Licensing Error\" \/>\n<meta property=\"og:description\" content=\"Applies to: All versions of Transact. 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