{"id":7463,"date":"2015-08-27T21:22:16","date_gmt":"2015-08-28T04:22:16","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=7463"},"modified":"2020-08-27T16:28:40","modified_gmt":"2020-08-27T23:28:40","slug":"kb0009823-com-ephesoft-dcma-core-service-serverheartbeatmonitor-fatal-transport-error","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/kb0009823-com-ephesoft-dcma-core-service-serverheartbeatmonitor-fatal-transport-error\/","title":{"rendered":"KB0009823 [com.ephesoft.dcma.core.service.ServerHeartBeatMonitor] &#8211; Fatal transport error"},"content":{"rendered":"<p><span style=\"font-weight: 400\"><strong>Applicable Ephesoft Transact Versions:<\/strong> 4.x<\/span><\/p>\n<p><strong>Issue:\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400\">A server may be down if the following error log is reported:<\/span><\/p>\n<p><span style=\"font-weight: 400\">[com.ephesoft.dcma.core.service.ServerHeartBeatMonitor] \u2013 Fatal transport error<\/span><\/p>\n<p><span style=\"font-weight: 400\">The heartbeat service is responsible for checking whether the servers registered in the database are still active. This is important for service failover assignments. However, if the reported server is active, then the following may apply:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\">Blocked heartbeat service<\/li>\n<li style=\"font-weight: 400\">Possible network infrastructure issues<\/li>\n<\/ul>\n<p><strong>Solution:<\/strong><\/p>\n<p><span style=\"font-weight: 400\">To test your server for heartbeat accessibility, you can run the following two tests on the server experiencing the error.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ping the remote server by the computer name recorded in the <\/span><b>server_registry <\/b><span style=\"font-weight: 400\">table.<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the server responds with an IPv4 scheme, this is appropriate.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the server responds with an IPv6 scheme, disable IPv6 via <\/span><a href=\"http:\/\/download.ephesoft.com\/Ephesoft_Product\/Wiki_links\/MicrosoftEasyFix50409.msi\"><span style=\"font-weight: 400\">Microsoft\u2019s solution<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the server does not respond, the server may be down, there may be a firewall or network infrastructure issue.<\/span><\/li>\n<\/ul>\n<ol start=\"2\">\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open a web browser and go to the following URL: http:\/\/&lt;remoteservername&gt;:8080\/dcma\/HealthStatus.html<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the message states, \u201cServer is up,\u201d then the accessibility is correct.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the page is unreachable, then the server may be down, and there may be firewall or network infrastructure issues.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Applicable Ephesoft Transact Versions: 4.x Issue:\u00a0 A server may be down if the following error log is reported: [com.ephesoft.dcma.core.service.ServerHeartBeatMonitor] \u2013 [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12392],"tags":[1430],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.0 (Yoast SEO v22.1) - 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