{"id":894,"date":"2014-08-29T19:20:42","date_gmt":"2014-08-30T02:20:42","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=894"},"modified":"2020-11-03T17:02:15","modified_gmt":"2020-11-04T00:02:15","slug":"thumbnail-and-preview-images-not-showing-in-review","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/thumbnail-and-preview-images-not-showing-in-review\/","title":{"rendered":"Thumbnail and Preview Images Not Showing in Review"},"content":{"rendered":"
Applies to:\u00a0<\/strong>All versions of Ephesoft Transact<\/p>\n Thumbnail and Preview Images Not Showing in Review<\/p>\n If thumbnail and preview images are not showing on the Review screen, the most likely cause is a configuration issue to the incorrect location or port where the images are located.<\/p>\n Examine the following configuration file:\u00a0dcma-batch.properties<\/strong>, located at [Ephesoft_Directory]<\/em>\\Application\\WEB-INF\\classes\\META-INF\\dcma-batch\\dcma-batch.properties<\/p>\n Look at the line which defines the path passed onto external browsers to access thumbnails and preview images. Fill in the appropriate value taking into account how a guest computer would interpret the URL passed onto it. Also, check the port number (in case ephesoft was configured from a value other than default).<\/p>\n Examples:<\/p>\n Tip:<\/strong> You can ping the value in question from the guest computer. If you have replies, the guest machine is able to communicate with that machine. Some firewalls block ping requests so this tip may not always give expected results.<\/p>\n Restart Ephesoft Server.<\/p>\n If this does not resolve the issue, the next thing to check would be the docBase value in the file \\Ephesoft\\JavaAppServer\\conf\\server.xml file and make sure that it correctly points to your shared folder.<\/p>\n","protected":false},"excerpt":{"rendered":" Applies to:\u00a0All versions of Ephesoft Transact Issue Thumbnail and Preview Images Not Showing in Review Solution #1 If thumbnail and […]<\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12364],"tags":[328,210,315,1430,211,735,69,209,730],"yoast_head":"\nIssue<\/span><\/h2>\n
Solution #1<\/span><\/h2>\n
batch.base_http_url=http\\:\/\/{Resolvable computer name, domain name or ip address from guest web browsers}\\:8080\/dcma-batches<\/pre>\n
\n
Solution #2<\/strong><\/span><\/h2>\n