{"id":9612,"date":"2016-05-24T18:52:42","date_gmt":"2016-05-25T01:52:42","guid":{"rendered":"https:\/\/ephesoft.com\/docs\/?p=9612"},"modified":"2020-08-27T16:24:33","modified_gmt":"2020-08-27T23:24:33","slug":"kb0012380-ephesoft-error-data-extraction-process","status":"publish","type":"post","link":"https:\/\/ephesoft.com\/docs\/kb0012380-ephesoft-error-data-extraction-process\/","title":{"rendered":"KB0012380: Error in Folder Import: “Exception in Breaking Input File”"},"content":{"rendered":"

Applies to:\u00a0<\/strong>All versions of Ephesoft Transact<\/span><\/p>\n

<\/a>Issue<\/span><\/h2>\n

During the Folder Import <\/strong>module, the batch stops in error with the following cause:<\/span><\/p>\n

\u201cException in breaking the input file. Converted Tiff files count not equal to the TIFF pages count\u201d.<\/span><\/p>\n

\"12380\"<\/span><\/p>\n

The following error also appears in the STDOUT <\/strong>file at [Ephesoft_Directory]<\/em>\\JavaAppServer\\logs:<\/span><\/p>\n

2016-05-24 12:24:42,466 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.util.PDFUtil] - Error in reading the file:C:\\ephesoft\\sharedfolders\\workingfolders\\StandardTestBC\\BC4_ephesoft_2016-05-24_12-22-16\\BC4_ephesoft_2016-05-24_12-22-16_pdf_and_tiff_backup\\44527724.pdf Bad user passwordcom.itextpdf.text.exceptions.BadPasswordException: Bad user password<\/span>\r\n2016-05-24 12:24:56,304 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.imp.FolderImporter] - Converted Tiff files count not equal to the the TIFF pages count. actualTiffFilesCount :: 11, expectedTifFilesCount :: 0 for batch instance ::BI41<\/span>\r\n2016-05-24 12:24:56,304 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.imp.service.ImportServiceImpl] - Converted Tiff files count not equal to the the TIFF pages count.<\/span>\r\ncom.ephesoft.dcma.core.exception.DCMAApplicationException: Converted Tiff files count not equal to the the TIFF pages count.<\/span>\r\nat com.ephesoft.dcma.imp.FolderImporter.verifyTifpageCount(FolderImporter.java:970)<\/span>\r\nat com.ephesoft.dcma.imp.FolderImporter.breakMultiPagePDFandTiff(FolderImporter.java:919)<\/span>\r\nat com.ephesoft.dcma.imp.service.ImportServiceImpl.importMultiPage(ImportServiceImpl.java:66)<\/span>\r\nat sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)<\/span>\r\nat sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)<\/span>\r\nat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)<\/span>\r\nat java.lang.reflect.Method.invoke(Method.java:606)<\/span>\r\n...<\/span><\/pre>\n
<\/a>Root Cause<\/span><\/h2>\n
The PDF file may be encrypted.<\/span><\/p>\n
    \n
  1. Open the PDF file and view the security information (in Adobe Acrobat, go to File <\/strong>> Properties <\/strong>> Security<\/strong>).<\/span><\/li>\n
  2. Under Document Security<\/strong>, look for the following message: \u201cAll contents of the document are encrypted and search engines cannot access the document\u2019s metadata.\u201d<\/span><\/li>\n<\/ol>\n
    Ephesoft cannot process these types of documents.<\/span><\/p>\n
    \"12380-2\"<\/span><\/p>\n
    Refer to Supported File Types for Import<\/a><\/span> for a complete list of supported file types.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"
    Applies to:\u00a0All versions of Ephesoft Transact Issue During the Folder Import module, the batch stops in error with the following […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12392,12356],"tags":[103,385,222,989,1430,77,616],"yoast_head":"\nKB0012380: Error in Folder Import: "Exception in Breaking Input File" | Ephesoft Docs<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KB0012380: Error in Folder Import: "Exception in Breaking Input File"\" \/>\n<meta property=\"og:description\" content=\"Applies to:\u00a0All versions of Ephesoft Transact Issue During the Folder Import module, the batch stops in error with the following […]\" \/>\n<meta property=\"og:url\" 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