Support Services

Ephesoft Customer Support delivers quality assistance directly from the experts who built the product. Wherever and whenever you need help, we are here for you.

24/7 Support When You Need It

Superior customer service begins with providing assistance to every type of customer, from beginning developers to experts and everyone in between.

Ephesoft has a range of support options:

  • Scalability benchmark of certified stacks
  • Controlled release model
  • Maintenance and updates
  • Problem resolution
  • Configuration, compatibility, and migration advice
  • Upgrade support
  • Performance and tuning advice
  • Guaranteed response times

Gold Support Package

If your system is in normal 8-5 production, consider our Gold package which includes an enhanced response time and telephone access to our highly trained Support Engineers.

Response Time – 4 business hours
24/7 Support – N/A
Phone – Yes
Email – Yes

Platinum Support Package

For mission-critical systems we recommend the Platinum package. This gives you peace of mind that all of your serious issues can be dealt with 24 hours a day, every day of the year. Take advantage of our fastest response times.

Response Time – 2 business hours
24/7 Support – Yes for most issues
Phone – Yes
Email – Yes