Buyer's Guide

With the digitization of modern life, consumers have come to expect the same kind of real-time response and control from mortgage companies as they have experienced in other aspects of their lives.

As a result of pervasive services like two-day or even same-day delivery from Amazon Prime, TV On Demand and made-to-order Nikes, consumers expect underwriters to process loans and communicate with them in a similarly personalized, real-time way. The digitized mortgage experience becomes even more challenging when you consider that 57 percent of customers combine online mortgage applications with in-person interactions.

This Buyer’s Guide outlines eight criteria to help mortgage technology buyers select a smart capture technology solution that successfully bridges the digital divide – at scale – for forward-looking enterprises.