Exclusive Business Dinner

Meeting the data challenge in the financial services industry: Transforming operations and customer experience with the power of data

October 12, 2021 from 4:30 to 7:30 pmBalls Brothers Minster Court, London, UK

The Financial Services sector has always recognised the importance of data. From assessing the customer risk to measuring the performance of an investment, access to the correct information is becoming even more important within a data driven industry. 

Today, data is in abundance, and the challenging question facing banks and insurers is how best to use their data. How do we acquire, utilise, manage and store it without consuming enormous resources? How do we ensure that the quality is high and that we comply with regulatory compliance? And how can we use it most effectively to benefit our organisations, employees and customers?

Banking, Financial Services and insurance (BFSI) organisations are understanding the need to adopt data-driven decisions and operations. Customer experience initiatives, for example, are key to attracting and retaining customers throughout their lifecycle. However, a recent survey showed that manual processes and data entry remain the biggest challenges for BFSI companies, followed by regulatory compliance and the difficulty of developing new processes.

What this means today is modernisation can only be achieved through appropriate technologies and digital infrastructures where data can be easily captured and exploited. In practice, this means making it easy for your teams to enter data into your IT systems. It’s important that the information you get is accurate, but if you overcomplicate your data capture technology so that only a few specialized people can use it, you’re limiting your capacity.

On our agenda:

  • Benchmarks and data challenges leading global finserv companies are facing 
  • Technology trends and focus areas/ best practice  for driving productivity, compliance and internal gains 
  • How unlocking data can lead to key customer insights and help guide a data-driven strategy that benefits your organization and most importantly, your customers 
  • Why modern platforms can help develop lasting relationships, customer value and efficiency for financial services 

Our speakers:

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The number of attendees is limited.

Dr. Colin Johnston, Director @ARC Associates LLP

James Adie, VP Sales EMEA

James Adie, VP EMEA @Ephesoft

Keith O’Brien, Finserv Specialist @Ephesoft