Customer Support

There When You Need Us

When you need a little — or a lot — of assistance with an Ephesoft product, we’re here for you, with 24/7 support for everyone from beginning devs to expert coders. Our highly skilled support staff have the expertise to handle all your product issues. You’ll always talk with pros who truly understand the product and how to help.

Browse Resources

Ephesoft Docs is a one-stop resource for developers creating applications.

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Visit our Ephesoft University playlist to find answers to frequently asked questions.

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Learn more about the power of content capture through our datasheets.

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Current Customers: Get in Touch with Support

When a customer issue needs to be escalated, we are there for you. Our online portal is the gateway to all of your support-related needs.

Ephesoft Support Packages

Ephesoft offers a full range of support, including:

  • Scalability benchmark of certified stacks
  • Controlled-release model
  • Maintenance and updates
  • Problem resolution
  • Configuration, compatibility, and migration advice
  • Upgrade support
  • Performance and tuning advice
  • Guaranteed response times

Gold Support Package

If your system is in normal 9-5 production, consider our Gold package which includes an enhanced response time and telephone access to our highly trained Support Engineers.

Response Time - 4 business hours24/7 Support - N/APhone - YesEmail - Yes

Platinum Support Package

We recommend the Platinum package for the systems that keep you up at night, also known as “mission-critical.” The Platinum package affords you the reassurance that any serious issues can be handled 24 hours a day, every day of the year, with our fastest response time.

Response Time - 2 business hours24/7 Support - Yes for most issuesPhone - YesEmail - Yes

Can't decide which package is best for you? Reach out to our team and we can help!

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