Customer Support

We’re Here to Help

Access Portal

There When You Need Us

When you need a little — or a lot — of assistance with an Ephesoft product, we’re here for you, with 24/7 support options for everyone from business users to Ephesoft admins. Our highly skilled support team has the expertise to address your needs. You’ll always work with pros who truly understand the product and how to help.

Resources

Ephesoft Docs is a one-stop resource for developers creating applications

Explore Now

Visit our YouTube channel to watch videos, webinars and demos

Watch Videos

Access our customer support portal

Access Portal

Ephesoft Support

Ephesoft offers a full range of support:

Silver Gold Platinum
Availability 9am-5pm 9am-5pm 24/7/365
Guaranteed Response 1-3 business days 4 business hours 2 business hours
Phone
Email

Silver Support

If your system is in normal 9 am to 5 pm production, consider our “Standard” package, which includes email and web access to our highly trained Support Engineers.
Response Time – 1 to 3 businesses days
24/7 Support – N/A
Phone – N/A
Email – Yes

Gold Support

If your system is in normal 9 am to 5 pm production but supports time-sensitive processes, consider our Gold support within the “Professional” package, which includes an enhanced response time and telephone access to our highly trained Support Engineers.
Response Time – 4 business hours
24/7 Support – N/A
Phone – Yes
Email – Yes

Platinum Support

We recommend Platinum support within the “Enterprise” package for the systems that keep you up at night, also known as “mission-critical.” The Platinum package affords you the assurance that any serious issues can be handled 24 hours a day, every day of the year, with our fastest response time.

Response Time – 2 business hours
24/7 Support – Yes for most issues
Phone – Yes
Email – Yes

Can’t decide which package is best for you? Reach out to our team and we can help!

Contact Us