There When You Need Us
When you need a little — or a lot — of assistance with an Ephesoft product, we’re here for you, with 24/7 support options for everyone from business users to Ephesoft admins. Our highly skilled support team has the expertise to address your needs. You’ll always work with pros who truly understand the product and how to help.
Resources
Ephesoft Docs is a one-stop resource for developers creating applications
Visit our YouTube channel to watch videos, webinars and demos
Access our customer support portal
Ephesoft Support
Ephesoft offers a full range of support:
Silver | Gold | Platinum | |
---|---|---|---|
Availability | 9am-5pm | 9am-5pm | 24/7/365 |
Guaranteed Response | 1-3 business days | 4 business hours | 2 business hours |
Phone | |||
Silver Support
If your system is in normal 9 am to 5 pm production, consider our “Standard” package, which includes email and web access to our highly trained Support Engineers.
Response Time – 1 to 3 businesses days
24/7 Support – N/A
Phone – N/A
Email – Yes
Gold Support
If your system is in normal 9 am to 5 pm production but supports time-sensitive processes, consider our Gold support within the “Professional” package, which includes an enhanced response time and telephone access to our highly trained Support Engineers.
Response Time – 4 business hours
24/7 Support – N/A
Phone – Yes
Email – Yes
Platinum Support
We recommend Platinum support within the “Enterprise” package for the systems that keep you up at night, also known as “mission-critical.” The Platinum package affords you the assurance that any serious issues can be handled 24 hours a day, every day of the year, with our fastest response time.
Response Time – 2 business hours
24/7 Support – Yes for most issues
Phone – Yes
Email – Yes