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Project Success

Ephesoft Professional Services is a team of technical and business experts that specialize in Transact implementations. The team has extensive experience deploying hundreds of projects globally and has refined a process using best practices from hands-on project management. While some Ephesoft partners and clients configure Ephesoft solutions themselves, many utilize our team of expert consultants, solution architects and project managers to quickly and seamlessly deploy and configure our software, ensuring project success.

Ephesoft Professional Services Delivers

Accelerate Time-to-Value

Use our experts for faster time-to-value of your process automation project

Get It Right the First Time

Ensure your deployment is done the right way to capitalize on productivity and efficiency improvements

Best Practices Solution Deployment

With the right strategy, you can expect a more seamless implementation

Customer Enablement

Work side-by-side with the team to ramp up your implementation and configuration skills

Post Implementation Support

Once implemented, our technical resources can provide upgrades and system health checks

Our Methodology for Success

We approach every project with customer success as the outcome. Our standardized processes, methods and tools deliver reliable and measurable results to reduce risk and increase time-to-value. Follow the productivity chain below to learn more about each step along the way.

Explore & Analyze

Design & Plan

Build & Configure

Optimize & Deploy

Train

Support

Explore & Analyze

During the discovery phase, we meet with the executive sponsors, department leaders and IT to discuss business objectives, success factors, technical requirements, and business constraints.

Design & Plan

During this phase, we identify the project resources, and finalize the project plan and timeline. Then, Ephesoft outlines the solution design, from the Customer’s current state to their future state design.

Build & Configure

During this phase, we install and configure your Ephesoft solution, as well as perform any customizations. The goal is to deploy the functionality gathered during requirements and outlined in the design documents.

Optimize & Deploy

Once installation and configuration are completed, our team works with your team during testing cycles to ensure quality and readiness before we deploy your Ephesoft solution into production. Through user acceptance testing, we verify that your Ephesoft solution is ready for full production deployment.

Train

Throughout the project, we are continually training end-users on the system. This includes explaining the User Interface and demonstrating how it should be used. We also provide short Operator and Administrator training sessions, to show what configurations have been set up for your implementation. Moreover, Ephesoft offers several e-learning courses to enhance your Ephesoft product knowledge and take ownership of your solution.

Support

When you’re ready to go to production, we are right there with you. Through post go-live support, we make sure you and other users understand how to use the product and have the support you need should you run into any issues. In the final phase, we perform an internal handoff to the Ephesoft Support and Customer Success team, and officially close out your project.

Tailored Services to Meet Your Needs

We understand that every project is a little different. Whatever the scope of your implementation, we take the time to understand your objectives to design an approach that meets your requirements. Whether it be an enterprise-wide deployment or a block of consulting hours to help get you started, we have what you’re looking for.

The Bottom Line

Implementations don’t have to be painful, long or time-consuming. And, there’s no replacing the concept of “getting it right the first time.” Put your project into the hands of our specialists for peace of mind to achieve your desired outcome and maximize your investment.

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