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Product Support Version Policy

Effective January 1, 2023.

There are three stages of supported versions: general availability, limited support and end of support.

  • General Availability (GA): Three years from when a new major or minor version is widely available and supported in the market.
  • Limited Support Phase (LSP): One year in which Kofax will offer product support for this software version. During Limited Support Phase, there will not be any product updates, feature enhancements or documentation additions. Critical defects will be addressed on a case-by-case basis and at the sole discretion of the product manager.
  • End of Support (EOS): Normal support escalation is no longer offered for versions of products that are EOS and the software will no longer be available for download. No updates or upgrades are made to the release. Please see the Legacy Version Support Program section for options for customers continuing to use these versions.

These three phases of Support are illustrated as follows:

The following list of Ephesoft products and their associated Support dates is as follows:

Transact Versions Released in (GA) Status Limited Support Start (LSP) End Of Support (EOS)
2023.1.00 September 12, 2023 Supported September 12, 2026 September 12, 2027
2022.1.01 November 29, 2022 Supported November 29, 2025 November 29, 2026
2022.1.00 May 3, 2022 Supported May 3, 2025 May 3, 2026
2020.1.06 November 9, 2021 Supported Nov 9, 2024 Nov 9, 2025
2020.1.05 July 13, 2021 Supported Jul 13, 2024 Jul 13, 2025
2020.1.04 March 5, 2021 Supported Mar 5, 2024 Mar 5, 2025
2020.1.03 November 20, 2020 Supported Nov 20, 2023 Nov 20, 2024
2020.1.02 July 28, 2020 Supported Jul 28, 2023 Jul 28, 2024
2020.1.01 March 31, 2020 Supported Mar 31, 2023 Mar 31, 2024
2020.1.00 February 18, 2020 Supported Feb 18, 2023 Feb 18, 2024
2019.2 July 8, 2019 EOL Sep 2021 Sep 2022
2019.1 May 23, 2019 EOL Sep 2021 Sep 2022
4.5 April 7, 2018 EOL Sep 2021 Sep 2022

Terminology

  • Service Pack — a tested, cumulative set of all hotfixes, security updates, critical updates, and updates, as well as additional fixes for problems found internally since the release of the product. Service packs may also contain a limited number of customer-requested design changes or features.
  • Hotfix — a single, cumulative package that includes product changes to address a problem in an Ephesoft product. Typically, hotfixes are made to address a specific customer situation. Unlike a Service Pack, is typically developed quickly to address a critical client issue and is not regression tested.

Operating System and Database End of Support Notices

Effective with Ephesoft Transact 2020.1, Ephesoft will not test or certify Ephesoft Transact server with the following operating systems and databases.

Windows OS

  • Microsoft Windows Server 10
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2

Linux OS

  • RHEL 7.0-7.4
  • Oracle Linux 7.1-7.4
  • CentOS 7.0-7.4
  • Ubuntu 16.04 LTS

Database Management Systems (DBMS)

  • Oracle 11g (Enterprise Edition 11.2.0)
  • Oracle 12c R1 (12.1.0.1)
  • Microsoft SQL Server 2012 (64-bit version)
  • Microsoft SQL Server 2014

If you are upgrading from a previous release to Ephesoft Transact 2020.1, we recommend upgrading your OS or DBMS, or creating a new environment with the specifications for Ephesoft Transact 2020.1. Please review the Transact 2020.1 Release Notes and other Release Notes related for the version of Transact to which you are upgrading prior to starting the upgrade process.