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  4. Product Support Version Policy

Product Support Version Policy

  1. Mainstream: Product changes, updates, and fixes will be delivered via Service Packs or hotfixes.
  2. Supporting: When a new major version of the Ephesoft product is released, older versions of the product will move into the Supporting phase. Versions of the product in this phase may not receive product design changes or new features. Product updates and changes will be delivered through hotfixes or mainstream releases.
  3. Extended: Support will be limited to critical or blocker issues. High-risk security issues may require an upgrade or hotfix resolution at the discretion of Ephesoft.
  4. End of Life: Support is only available to customers on the Platnium support tier and for security-related issues when Ephesoft determines them to be necessary.
Transact Support Cycles Mainstream Supporting Extended End of Life (EOL)
Transact Series 2022 2020 2019† 4.5
Feedback for product design and features
Service Pack Minimum Wait Duration (if needed) 4 Weeks 2-3 Months As Needed As Needed
Support for non-security related issues * ** **
Support for security-related issues *
Self-help support

*Based on the criticality
**For Platinum customers only, based on criticality
†Planned End Of Life September 30, 2022


  • Service Pack — a tested, cumulative set of all hotfixes, security updates, critical updates, and updates, as well as additional fixes for problems found internally since the release of the product. Service packs may also contain a limited number of customer-requested design changes or features.
  • Hotfix — a single, cumulative package that includes product changes to address a problem in an Ephesoft product. Typically, hotfixes are made to address a specific customer situation. Unlike a Service Pack, is typically developed quickly to address a critical client issue and is not regression tested.

Operating System and Database End of Support Notices

Effective with Ephesoft Transact 2020.1, Ephesoft will not test or certify Ephesoft Transact server with the following operating systems and databases.

Windows OS

  • Microsoft Windows Server 10
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2

Linux OS

  • RHEL 7.0-7.4
  • Oracle Linux 7.1-7.4
  • CentOS 7.0-7.4
  • Ubuntu 16.04 LTS

Database Management Systems (DBMS)

  • Oracle 11g (Enterprise Edition 11.2.0)
  • Oracle 12c R1 (
  • Microsoft SQL Server 2012 (64-bit version)
  • Microsoft SQL Server 2014

If you are upgrading from a previous release to Ephesoft Transact 2020.1, we recommend upgrading your OS or DBMS, or creating a new environment with the specifications for Ephesoft Transact 2020.1. Please review the Transact 2020.1 Release Notes and other Release Notes related for the version of Transact to which you are upgrading prior to starting the upgrade process.

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