Ephesoft Support Process
If you are a customer who works with an Ephesoft Partner, please contact your Partner for support and your Partner will work to resolve your issue.
If you are a direct Ephesoft customer, please follow the steps below.
Ephesoft Direct Customer Support
You can submit support requests to the Ephesoft Support Team through our Support Portal. If you do not have a Support Portal account, please follow the steps below.
Requesting Access to the Customer Support Portal
You can request access by emailing Ephesoft Support via tickets@ephesoft.com. Once an account has been created, support tickets can be submitted directly through the Support Portal. Please include the following information:
- Email Subject Line “Customer Support Portal Login Request.”
- Full Name
- Company Name
- Phone Number
- Email Address
Our Support Team will review the request and grant access accordingly within one business day.
Note: If you need to request access for multiple users, please create a list using the same format mentioned above.
Phone Support
- Americas (USA, Canada and Latin America) – 949-335-5335, Opt. 3
- EMEA (Europe, Middle East and Africa) – +44 118 466 5000, Opt. 3
- Germany – +49 6126 5503510, Opt. 3
- APAC (Asia, South Pacific) – +61 2 8415 9840, Opt. 3
Note: Service hours for all regions are 9 AM- 5 PM local time.