Phone Support
- Americas (USA, Canada and Latin America) – 949-335-5335, Opt. 3
- EMEA (Europe, Middle East and Africa) – +44 118 466 5000, Opt. 3
- Germany – +49 6126 5503510, Opt. 3
- APAC (Asia, South Pacific) – +61 2 8415 9840, Opt. 3
Note: All regions service hours are 9 AM- 5 PM local time.
Ephesoft Web Portal
To set up an Ephesoft Web Portal account, please email tickets@ephesoft.com.
Once an account has been created, support tickets can be submitted directly through the Customer Portal.
Email Support
Email issue details and the following required installation details to tickets@ephesoft.com:
- Company Name and Phone
- Issue priority
- Description of the issue encountered in Ephesoft Transact
- Operating System and Version
- Number of Cores
- Architecture (32/64 Bit)
- Database Version
- Project Name
- System Environment (Production, Test or Dev)
- Single or Clustered Server (provide the number of servers)
To expedite the troubleshooting process, provide the optional items below:
- Batch Class
- Batch Instance
- Source files (From UNC Folder)
- INFO Level Log Files located in the [EphesoftInstallationFolder]\JavaAppServer\logs directory. For instructions on accessing log files, click here.