Phone Support

  • Americas (USA, Canada and Latin America) – 949-335-5335, Opt. 3
  • EMEA (Europe, Middle East and Africa) – +44 118 466 5000, Opt. 3
  • Germany – +49 6126 5503510, Opt. 3
  • APAC (Asia, South Pacific) – +61 2 8415 9840, Opt. 3

Note: All regions service hours are 9 AM- 5 PM local time.

Ephesoft Web Portal

To set up an Ephesoft Web Portal account, please email tickets@ephesoft.com. 

Once an account has been created, support tickets can be submitted directly through the Customer Portal.


Email Support 

Email issue details and the following required installation details to tickets@ephesoft.com: 

  • Company Name and Phone 
  • Issue priority 
  • Description of the issue encountered in Ephesoft Transact 
  • Operating System and Version 
  • Number of Cores 
  • Architecture (32/64 Bit) 
  • Database Version 
  • Project Name 
  • System Environment (Production, Test or Dev) 
  • Single or Clustered Server (provide number of servers) 

To expedite the troubleshooting process, provide the optional items below: 

  • Batch Class 
  • Batch Instance 
  • Source files (From UNC Folder) 
  • INFO Level Log Files located in the [EphesoftInstallationFolder]\JavaAppServer\logs directory. For instructions on accessing log files,click here.